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- Tasks: Lead a dynamic team to deliver top-notch service in the coffee vending industry.
- Company: Join Lavazza, a family-owned brand with over 130 years of coffee expertise.
- Benefits: Enjoy a competitive salary, company car, health perks, and generous holiday allowance.
- Why this job: Be part of an innovative team transforming coffee access across the UK.
- Qualifications: Experience in managing remote teams and a passion for customer service.
- Other info: Remote role with travel; regular office visits in Basingstoke required.
The predicted salary is between 50000 - 60000 £ per year.
An exciting opportunity to join our technical division supporting our rapidly growing LAVAZZA On The Move channel.
Location - This is a remote role covering the UK, however regular visits to Basingstoke in North Hampshire will be required.
As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go. We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels.
We are seeking a passionate field-based Service Technical Manager to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations.
The Service Technical Manager will manage a national workforce so extensive travel may be required. Regular attendance at our Basingstoke, North Hampshire office will be required.
- Leading their team by example and motivating a field based team
- Manage and increase the effectiveness and efficiency of the Customer Service Technicians (CSTs) by measuring productivity and improving the operational systems, processes and policies in support of the organisation’s key targets.
- Collaborate with ASM Peer group and Line Manager to evolve Field Service to provide best-in-class service to customers, across all vending technologies.
- Play a significant role in planning capacity versus demand, including continuous improvement initiatives and opportunities that deliver operational excellence, generate revenue, improve the customer experience and support the growth of the business.
- Engage, develop, and manage the performance and growth of the Field Service individuals successfully across the UK.
- Represent Field Service in cross functional projects, detailing insights, timelines, capacity, new ways of working and execute new product roll outs.
- Drive revenue generation projects and deliver cost saving initiatives.
- Ensure Health & Safety culture is embedded whilst building a quality related focus for all Field Service associates.
- Roll out any new regulatory requirements as per agreed timelines.
- Ensure all compliance and training needs of the Customer Service Technicians are delivered, following up on actions from work-with-days and audits.
- Align Field Services with the business goals, driving change positively.
The Service manager will be the line manager for 14 Customer Service Field Based Technicians. Experience with a field-based portfolio of direct reports is needed.
- Completion of Electrical recognised qualification
- Strong People Management Experience – Demonstrated ability to effectively manage a large remote team
- Strong Customer Centric approach with robust customer management experience
- Demonstrate the ability to make sound strategic decisions and have an agile approach to provide the most cost-effective solutions in the Field for the future in an ever-evolving market
- Analytical skills to review performance, identify trends and track improvement initiatives
- Ability to understand and prioritise business needs and able to work 1 in 4 weekends standby support
- Be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision - Essential
- Hold a Full UK driving licence and willing to travel various locations in a day - Essential
A competitive salary ~1 in 4 weekend standby payment c. £Annual company bonus ~25 days holiday plus bank holidays ~ Pension Scheme ~ Private Health Care ~ Company vehicle – A car or van will be provided. ~ Company discounts.
All successful candidates will be subject to completing and satisfying a DBS check. This is a full-time, permanent position, extensive travel may be required and on site attendance in the office in Basingstoke, Hampshire is also required.
Pay: £50,000.00-£60,000.00 per year (depending upon experience) plus £2k annual standby allowance for 1 in 4 weekends.
- Additional leave
- Company car
- Company pension
- Employee discount
- Free parking - Basingstoke
- Health & wellbeing programme
- Life insurance
- On-site gym - Basingstoke
- On-site parking - Basingstoke
- Private medical insurance
- Referral programme
- Work from home
Work Location: Remote
Head of Care - Children\'s Services employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Care - Children\'s Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Lavazza or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching Lavazza's values and recent projects. Show us how your experience aligns with their mission and how you can contribute to their growth in the Coffee to Go channel.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing remote teams and improving customer service can benefit Lavazza. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Care - Children\'s Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Technical Manager. Highlight your vending and remote retail experience, as well as any relevant qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for Lavazza and the coffee industry. Share specific examples of how you've led teams and improved customer service in previous roles.
Showcase Your People Management Skills: Since this role involves managing a large remote team, be sure to highlight your people management experience. Talk about how you've engaged and developed your team in the past, and how you plan to do the same with us at Lavazza.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Lavazza family!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Vending Stuff
Make sure you brush up on your vending and remote retail experience. Be ready to discuss specific technologies you've worked with and how you've improved service delivery in previous roles. This will show that you understand the industry and can hit the ground running.
✨Showcase Your People Skills
As a Service Technical Manager, you'll be leading a team of Customer Service Technicians. Prepare examples of how you've successfully managed and motivated teams in the past. Highlight any strategies you've used to engage remote teams, as this is crucial for the role.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you've used data to drive improvements in service or operational efficiency. Think of specific metrics you've tracked and how you've made decisions based on those insights. This will demonstrate your ability to align with the company's goals.
✨Emphasise Your Flexibility
Since this role involves extensive travel and weekend standby support, it's important to convey your willingness to adapt. Share experiences where you've successfully managed changing priorities or worked under pressure, showing that you're ready for the demands of the job.