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- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join an innovative organisation focused on customer satisfaction and career development.
- Benefits: Competitive salary, professional growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by building strong partnerships and driving business success.
- Qualifications: Proven experience in account management and strong communication skills required.
- Other info: Exciting opportunity for career advancement in the UK vending marketplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Exeter employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Exeter
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that National Account Manager role!
✨Tip Number 2
Showcase your skills! When you get the chance to meet with potential employers, make sure to highlight your experience in B2B sales and account management. Use specific examples of how you've driven growth and built relationships to really stand out.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its clients, and come armed with insights about the UK vending marketplace. This will show that you're not just interested in the role, but that you’re genuinely invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and succeed in your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace National Account Manager in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in B2B sales, customer relationship management, and any relevant knowledge of the UK vending marketplace. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you can drive sales growth. Be sure to mention specific examples of how you've successfully managed accounts or acquired new business in the past.
Show Off Your Communication Skills: Strong verbal and written communication skills are key for this role. Make sure your application reflects your ability to communicate effectively. Whether it's through clear language in your CV or a well-structured cover letter, we want to see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Brush up on your financial acumen and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of how you've managed budgets or increased sales figures.
✨Showcase Your Relationship-Building Skills
This role is all about managing key client relationships. Think of instances where you've successfully built rapport with clients or stakeholders. Be prepared to share stories that highlight your ability to create long-term partnerships and how you’ve navigated tough negotiations.
✨Understand the Market
Familiarise yourself with the UK vending marketplace and coffee industry. Research current trends and challenges in the sector. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their business goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to overcome obstacles in account management or new business acquisition. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
