National Account Manager in Coventry

We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.

The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.

The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.

The Role

• 50% New Business Acquisition

• Delivery of machine & NSV targets.
• Self-starter able to generate NB opportunities and new contract wins.
• Strong relationship building skills able to build expansive networks/contact strategy.
• Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
• Support mobilisation of new contract wins.
• Prospect pipeline development and management.

• Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
• Work with trade marketing to create ways of driving customer revenue/engagement.
• Strong commercial and financial skills & acumen.
• Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
• This to include regular structured, formal and minuted review meetings with all accounts.
• Ability to grow, develop & manage key FM Frameworks & customers.

• Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
• Work with customers to create partnerships that drive long term mutual relationships.
• Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
• 100% customer retention ambition.

Skills Required include

• Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
• Customer focused, with a command of the use of diplomacy and tact.
• Ability to work alone as well as in a team to achieve common and personal goals and targets.
• A proven ability to make good decisions to drive account growth and profitability.
• Strong verbal & written communications skills.
• Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
• Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
• Robust numerical analysis skills.

Further skills needed:

• Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
• Proven track record in B2B new business acquisition.
• Understanding of customer requirements through direct selling experience.
• Demonstrates strong attention to detail, planning, self-motivation and tenacity.
• Ability to problem solve and make decisions as required to resolve issues.
• Ability to work in partnership with internal stakeholders through effective relationships.
• Bean to cup/coffee knowledge would be advantageous.
• Knowledge of UK FM marketplace would be advantageous.

All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.