Coffee to Go Account Manager (National Account Executive)

An exciting opportunity has arisen to join our Coffee to Go division.

Why join us?

Competitive salary with a sales improvement plan of £7k available per annum Amazing benefits - pension, discounts, well being package plus many more.

Company car or car allowance Your Location?

This role is a National position so exstensive travel across the UK will be required.

Customers will be located from Cornwall to Scotland.

The successful candidate will be required to stayover night occasionally to be able to cover all sites.

The

Role: As Customer Account Manager (National Accounts) for the Coffee to Go channel, you will support the delivery of Lavazza Professional’s growth ambitions across national convenience, forecourt and out-of-home customers in the UK.

Reporting to the Sales Director and working closely with the National Account Manager, this role is focused on the day-to-day execution, management performance tracking and customer support required to manage and grow national C2G accounts.

You will be operating within an often rapidly changing environment whilst offering the Best-in-Class Customer Experience.

Your role is to drive retention and growth by developing strong relationships with the LPRO National C2G customers.

The successful candidate will manage regular customer communication and reporting, review and prepare account performance data, track actions, identify insights and make recommendations to support improved account performance.

This is a customer-facing role, requiring strong capability to interpret data, attention to detail, confidence in customer engagement and the ability to work cross-functionally with internal teams to ensure customer actions or escalations are progressed at pace.

This role provides a structured opportunity to further develop commercial National Account Management capability within Lavazza Professional’s newest and most ambitious channel.

This is a customer-facing role, requiring strong capability to interpret data, attention to detail, confidence in customer engagement and the ability to work cross-functionally with internal teams to ensure customer actions or escalations are progressed at pace.

This role provides a structured opportunity to further develop commercial National Account Management capability within Lavazza Professional’s newest and most ambitious channel.

Responsibilities Include - 100% Existing account management, retention and growth.

• Responsibility for the retention of existing business base within C2G National Accounts.
• Act as the first port of call for day-to-day customer contact, managing queries, requests and actions professionally.
• Provide the day-to-day management and execution of multiple national C2G accounts, ensuring customer actions, internal follow-ups and agreed priorities are progressed at pace.
• Increase growth by analysing the customer account: understanding buying patterns, menu management, machine repeats, CSV performance, financial performance, etc.

Implement required changes to Improve throughput and retention.

• Driving Customer Engagement through successful relationship building with Decision Makers