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- Tasks: Install and maintain coffee machines while delivering top-notch customer service.
- Company: Join Lavazza Professional, a leading name in high-quality coffee solutions.
- Benefits: Enjoy a competitive salary, company car, health perks, and generous holiday allowance.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be part of an exciting journey in the coffee industry and make a real impact.
- Qualifications: GCSEs in Maths and English, customer service experience, and technical skills required.
The predicted salary is between 33000 - 36000 £ per year.
Lavazza Professional is the Business-to-business (B2B) arm of the Lavazza Group. As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go. We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels.
The role? We are seeking a passionate field-based Customer Service Technician to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of coffee machines as required. This position will cover Uxbridge, Enfield and North West London and surrounding locations when needed. You must be located within an easy commute of these areas and be used to travelling around the busy locations and willing to travel various distances. As these will be high volume retail locations, an understanding of working with the general public is essential.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health & Safety requirements and regulations
- Meeting core operational objectives and driving account profitability
- Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
- Be able to travel outside of own territory to support other areas and regions when the business requires support
- Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
- Accurate management of spares to minimise cost and eliminate stock-outs
- Ownership of local problems through to resolution to maximise customer satisfaction
- Leading and participating within the team environment, including attendance at team meetings
- Supporting all projects at regional and national level for efficiency gains
Working hours will be Monday to Friday with a standby rota of 1 in 4 weekends required.
The successful candidate will:
- have GCSE or equivalent passes in Maths, English – Essential
- formal qualification in electrical or electromechanical field - Preferred
- have experience within a customer facing role dealing with issues/complaints effectively, this role will be covering busy public spaces so experience with dealing both the client and the general public is Essential.
- have experience within a technical or mechanical role which requires fault finding and fix - Essential
- be competent at using Microsoft Office applications; Outlook, Excel and Word - Essential
- be a strong communicator with the confidence to upsell and provide recommendations - Essential
- be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision - Essential
- hold a Full UK driving licence and willing to travel various locations in a day - Essential
In exchange we will offer you:
- A competitive salary
- 1 in 4 weekend standby payment c. £2000 pa, plus overtime for call outs
- Annual company bonus
- 25 days holiday plus bank holidays
- Pension Scheme
- Private Health Care
- Additional range of health and well-being benefits
- Company vehicle – A car or van will be provided.
- Company discounts
All successful candidates will be subject to completing and satisfying a DBS check. Due to the recruitment process, applicants must be located within the UK and we cannot offer sponsorship. This is a full-time, permanent position.
Pay: £33,000.00-£36,000.00 per year plus £2k annual standby allowance and overtime
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Work Location: On the road
Training Technician in City of London employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Technician in City of London
✨Tip Number 1
Get to know Lavazza Professional and their values! Research the company’s history and their commitment to quality coffee. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role involves dealing with the public, think of scenarios where you might need to handle complaints or upsell products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lavazza team and ready to hit the ground running.
We think you need these skills to ace Training Technician in City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about why you’re excited to work with Lavazza and how you can contribute to our mission of delivering high-quality coffee experiences.
Highlight Relevant Experience: Make sure to showcase any customer-facing roles you've had, especially in busy environments. We want to see how you've handled challenges and built relationships with customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role of a Training Technician.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Lavazza Professional.
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Coffee
Familiarise yourself with Lavazza's products and their unique selling points. Being able to discuss the brand's history and its commitment to quality coffee will show your passion and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customer complaints or challenges. Highlight how you maintained a positive relationship with clients, especially in busy environments.
✨Demonstrate Technical Know-How
Brush up on your technical skills related to machine servicing and fault-finding. Be ready to discuss any relevant experience you have in a mechanical or technical role, as this will be crucial for the position.
✨Be Ready to Travel
Since the role involves travelling across various locations, be prepared to discuss your flexibility and willingness to travel. Mention any previous experience you have with managing your time effectively while on the road.