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- Tasks: Install, maintain, and repair coffee machines while delivering top-notch customer service.
- Company: Join Lavazza Professional, a family-owned brand with over 130 years of coffee expertise.
- Benefits: Enjoy a competitive salary, company car, health benefits, and generous holiday allowance.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be part of an exciting journey in the coffee industry and make a real impact.
- Qualifications: GCSEs in Maths and English, customer service experience, and technical skills required.
The predicted salary is between 33000 - 36000 £ per year.
Lavazza Professional is the Business-to-business (B2B) arm of the Lavazza Group. As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go. We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels. With significant investment into research and development, we now offer a wide range of solutions, and our range is ever expanding.
Do you want to be part of this exciting journey? We are seeking a passionate field-based Customer Service Technician to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of coffee machines as required. This position will cover Uxbridge, Enfield and North West London and surrounding locations when needed. You must be located within an easy commute of these areas and be used to travelling around the busy locations and willing to travel various distances. As these will be high volume retail locations, an understanding of working with the general public is essential.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health & Safety requirements and regulations
- Meeting core operational objectives and driving account profitability
- Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
- Be able to travel outside of own territory to support other areas and regions when the business requires support
- Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
- Accurate management of spares to minimise cost and eliminate stock-outs
- Ownership of local problems through to resolution to maximise customer satisfaction
- Leading and participating within the team environment, including attendance at team meetings
- Supporting all projects at regional and national level for efficiency gains
Working hours will be Monday to Friday with a standby rota of 1 in 4 weekends required.
The successful candidate will:
- Have GCSE or equivalent passes in Maths, English – Essential
- Formal qualification in electrical or electromechanical field - Preferred
- Have experience within a customer facing role dealing with issues/complaints effectively, this role will be covering busy public spaces so experience with dealing both the client and the general public is Essential.
- Have experience within a technical or mechanical role which requires fault finding and fix - Essential
- Be competent at using Microsoft Office applications; Outlook, Excel and Word - Essential
- Be a strong communicator with the confidence to upsell and provide recommendations - Essential
- Be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision - Essential
- Hold a Full UK driving licence and willing to travel various locations in a day - Essential
In exchange we will offer you:
- A competitive salary
- 1 in 4 weekend standby payment c. £2000 pa, plus overtime for call outs
- Annual company bonus
- 25 days holiday plus bank holidays
- Pension Scheme
- Private Health Care
- Additional range of health and well-being benefits
- Company vehicle – A car or van will be provided.
- Company discounts
All successful candidates will be subject to completing and satisfying a DBS check. Due to the recruitment process, applicants must be located within the UK and we cannot offer sponsorship. This is a full-time, permanent position.
Pay: £33,000.00-£36,000.00 per year plus £2k annual standby allowance and overtime
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Work Location: On the road
PTO Technician in City of London employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTO Technician in City of London
✨Tip Number 1
Get to know Lavazza Professional and its values! Research the company’s history, products, and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interviews.
✨Tip Number 3
Show off your technical know-how! Brush up on your electromechanical knowledge and be prepared to discuss how you've tackled technical issues in the past. This will demonstrate your capability to handle the machine servicing aspect of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Lavazza team. Let’s get you on the road to success!
We think you need these skills to ace PTO Technician in City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about why you want to work with Lavazza and how you can contribute to our mission of delivering high-quality coffee experiences.
Highlight Relevant Experience: Make sure to showcase any customer-facing roles you've had, especially in busy environments. We want to see how you've handled challenges and built relationships with customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role of a Customer Service Technician.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Lavazza Professional.
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Machines
Familiarise yourself with Lavazza's coffee machines and their features. Be ready to discuss your technical experience, especially in fault finding and repairs, as this role heavily relies on your ability to maintain and service equipment.
✨Customer Service is Key
Prepare examples of how you've successfully handled customer complaints or issues in the past. Since you'll be working in busy public spaces, showcasing your ability to engage with customers and resolve problems effectively will set you apart.
✨Show Your Passion for Coffee
Demonstrate your enthusiasm for Lavazza and its products. Share any personal experiences with coffee or insights into the industry that reflect your genuine interest in being part of their journey.
✨Be Ready to Travel
Since the role involves travelling across various locations, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with managing your time effectively while on the road.