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- Tasks: Manage key client relationships, drive sales growth, and ensure customer satisfaction.
- Company: Join a fast-paced, innovative organisation with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make an impact in B2B sales while building strong client partnerships.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Exciting opportunity for career growth in the UK vending marketplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Cardiff employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Cardiff
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that National Account Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in B2B sales and account management. Use specific examples to demonstrate how you've driven growth and built strong relationships in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity can lead to amazing results!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace National Account Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in B2B sales and account management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in customer retention and new business acquisition that align with our goals.
Showcase Your Relationship-Building Skills: We want to see how you build and maintain relationships. Include examples of how you've successfully managed client accounts and created partnerships that drive mutual success. This is key for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Before the interview, brush up on key metrics related to sales growth and customer retention. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship-Building Skills
This role is all about managing key client relationships. Prepare examples of how you've successfully built and maintained relationships in previous positions. Think about specific strategies you used to engage clients and how those led to successful outcomes.
✨Understand the Market
Familiarise yourself with the UK vending marketplace and coffee industry. Research current trends and challenges. Being able to speak knowledgeably about the market will show your potential employer that you're proactive and well-prepared.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and negotiation skills. Think of tough situations you've faced in account management and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
