At a Glance
- Tasks: Triage and resolve bugs, ensuring smooth product development and user experience.
- Company: Join Lavanda, a leading UK proptech scale-up with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, personal development budget, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team enhancing user experience with cutting-edge technology.
- Qualifications: Experience with Ruby/Rails and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Lavanda
Lavanda is an award‑winning UK proptech scale‑up and leader in flexible living technology solutions for the world's largest institutional real estate enterprises. Our clients include CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others. Lavanda is a SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem‑solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year‑on‑year. We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield. Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in tech. We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.
Exciting Opportunity
As a Support Engineer at Lavanda, you will play a crucial role in enhancing the efficiency and effectiveness of our product development team. This team includes a Product Manager, Engineering Manager, Quality Assurance Engineer, Frontend Engineer, and 2‑4 Backend Engineers. Your primary responsibility will be to handle all bug and service request tickets, ensuring that other team members can focus on developing new features and complex tasks. This role is key to maintaining the high quality of our products and services that our users and customers expect.
Responsibilities
- Triage, prioritize, and resolve bugs to minimize impact on user experience and business operations.
- Handle internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations.
- Collaborate closely with team members to ensure a seamless integration of support solutions.
- Maintain detailed documentation and updates on ticket statuses to keep the team informed of progress.
- Contribute to the continuous improvement of product quality through proactive support and refined troubleshooting practices.
Required Skills & Qualifications
- Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp.
- Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members.
- A strong passion for enhancing user experience by ensuring the quality and reliability of our products.
- Experience with code testing, preferably with tools like RSpec.
Preferred Skills
- Familiarity with agile development environments.
- Experience in a support role within a tech or software company.
- Understanding of database management and basic programming concepts.
Benefits
- Competitive salary (up to £30,000) + potential for equity.
- Flexible working is actively embraced + remote first.
- Choose your own tech – get the equipment you love using at work.
- Personal development budget, courses and plans tailored to you and your role.
- Generous holiday allowance, including the full Christmas to New Year as a break on us.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Support Engineer - Ruby employer: Lavanda
Lavanda is an exceptional employer that prioritises creativity, excellence in engineering, and a powerful customer focus, making it a fantastic place for Support Engineers to thrive. With a flexible working environment, a generous holiday allowance, and a personal development budget tailored to individual growth, employees are empowered to excel in their roles while contributing to the company's exciting vision of transforming the proptech landscape. Join a diverse and highly motivated team where your contributions will directly impact the quality of innovative technology solutions for leading real estate enterprises.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Ruby
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lavanda on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or portfolio, make sure to share it during interviews. It’s a great way to demonstrate your Ruby expertise and problem-solving abilities.
✨Tip Number 3
Prepare for the technical side! Brush up on your Ruby knowledge and be ready to tackle some coding challenges. Practice makes perfect, and we want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Support Engineer - Ruby
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us see your enthusiasm for technology and problem-solving. Share any personal projects or experiences that highlight your love for coding, especially with Ruby and Rails!
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without fluff – we want to know what makes you a great fit!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your skills align with the Support Engineer role. Mention specific responsibilities from the job description that excite you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lavanda
✨Know Your Ruby Basics
Make sure you brush up on your Ruby and Rails knowledge before the interview. Be prepared to discuss your experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just familiar with the language but also passionate about using it effectively.
✨Showcase Your Problem-Solving Skills
Since the role involves triaging and resolving bugs, think of specific examples where you've successfully solved technical issues in the past. Be ready to explain your thought process and how you approached each problem. This will demonstrate your ability to enhance user experience through effective troubleshooting.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing ticket statuses or collaborating with team members. You might even want to do a mock interview with a friend to refine your delivery.
✨Understand Agile Methodologies
Familiarise yourself with agile development environments, as this is likely to come up during your interview. Be prepared to discuss how you've worked in such settings before, or how you would adapt to them. Showing that you understand agile principles will highlight your readiness to integrate into their team.
