At a Glance
- Tasks: Design and deliver engaging training experiences for Lavanda's customers and internal teams.
- Company: Join a leading real estate tech company that values innovation and growth.
- Benefits: Enjoy competitive salary, remote work, generous holidays, and a dynamic team culture.
- Other info: Be part of a creative team that fosters career advancement and collaboration.
- Why this job: Make a real impact on customer success while working with cutting-edge AI tools.
- Qualifications: Experience in learning design and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a creative and detail-oriented Learning Experience Specialist to design, deliver, and optimise Lavanda’s customer learning ecosystem. This role will develop world‑class training and documentation that empowers users to confidently adopt Lavanda’s platform ensuring that both enterprise clients and internal teams receive consistent, high‑quality learning experiences. The ideal candidate will combine instructional design expertise with strong communication and technical writing skills. You’ll be responsible for shaping Lavanda’s Help Centre, AI training data, and course content to ensure every customer interaction, whether live or self‑paced, is clear, effective, and engaging. A genuine interest in AI and a practical, hands‑on approach to using it is central to this role. You'll contribute directly to Lavanda's AI assistant Ava, and we expect you to bring AI tools into how you design, build, and iterate on learning content.
Key Responsibilities
- Conduct engaging remote and in‑person customer training sessions (2+ per month).
- Facilitate new hire onboarding and internal enablement workshops.
- Design and deliver tailored training to diverse learning styles and audiences.
- Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation.
- Manage training logistics, including scheduling, attendance tracking, pre‑work distribution, and follow‑up.
- Collect feedback and post‑training surveys to continuously enhance program effectiveness.
- Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour.
- Review and refine AI content for accuracy, tone, and consistency.
- Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses.
- Partner with Product Support and Engineering to validate new workflows and document key feature changes.
- Peer‑review the Lavanda Help Centre and training materials for clarity and correctness.
- Gather customer insights to guide future learning improvements.
- Support release readiness and go‑live initiatives with up‑to‑date training collateral.
- Respond to ad‑hoc customer training requests and provide 1:1 or small group sessions where required.
- Support enterprise client training rollouts in collaboration with Implementation and Success teams.
- Build strong relationships with key customer trainers and internal champions.
Requirements
- Proven experience in learning design, training delivery, or customer education, ideally within SaaS, proptech, or B2B environments.
- Strong technical writing and editing skills with excellent grammar and clarity.
- Demonstrated ability to simplify technical concepts into customer‑friendly content.
- Skilled in using learning and documentation tools (Help Centre platforms, LMS, Canva, Loom, etc.).
- Organised and capable of managing multiple training projects simultaneously.
- Experience coordinating with Product, Engineering, and Support teams for documentation accuracy.
- Calm and professional under pressure, with exceptional attention to detail.
- Creative, collaborative, and passionate about helping others learn and succeed.
Why Join the Lavanda Customer Success Team?
- Take part in a company that values and fosters internal growth and career advancement.
- Work in an influential role within a leading company in the real estate technology sector.
- Be a part of an innovative, dynamic team environment with a substantial presence across Europe.
- Have direct impact on customer success and platform improvement.
Benefits
- Competitive salary.
- Remote and flexible working is actively embraced.
- Generous holiday allowance, including the full Christmas break.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Learning Experience Associate in London employer: Lavanda
Lavanda is an exceptional employer that prioritises employee growth and career advancement within the innovative real estate technology sector. With a dynamic team culture, flexible remote working options, and a generous holiday allowance, employees are empowered to make a direct impact on customer success while collaborating with highly skilled colleagues. Join us to thrive in a role that combines creativity and technical expertise, all while enjoying a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Experience Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials or any projects you've worked on. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to learning design and customer education. We recommend using the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Lavanda.
We think you need these skills to ace Learning Experience Associate in London
Some tips for your application 🫡
Show Your Creative Side:When you're crafting your application, let your creativity shine! Use engaging language and examples that showcase your instructional design skills. We want to see how you can make learning fun and effective.
Tailor Your Experience:Make sure to highlight your relevant experience in learning design and training delivery. Connect your past roles to the responsibilities listed in the job description. This helps us see how you'd fit right into our team!
Be Clear and Concise:We love clarity! Use straightforward language and avoid jargon where possible. Remember, your application is a chance to demonstrate your technical writing skills, so keep it clean and easy to read.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lavanda
✨Know Your Stuff
Before the interview, dive deep into Lavanda’s platform and its features. Familiarise yourself with their AI assistant, Ava, and think about how you can contribute to enhancing the customer learning experience. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Creativity
Prepare examples of your previous work in instructional design or training delivery. Bring along samples of training materials you've created, especially if they demonstrate your ability to simplify complex concepts. This will highlight your skills and creativity in making learning engaging.
✨Practice Makes Perfect
Since the role involves conducting training sessions, practice delivering a mini-training session on a topic you're comfortable with. This will not only boost your confidence but also give the interviewers a taste of your presentation style and ability to engage an audience.
✨Ask Insightful Questions
Prepare thoughtful questions about Lavanda’s current training processes and how they envision the role evolving. This shows that you’re not just interested in the job, but also in contributing to the company’s growth and success. It’s a great way to demonstrate your proactive mindset!
