Learning Experience Associate

We are seeking a creative and detail-oriented Learning Experience Specialist to design, deliver, and optimise Lavanda’s customer learning ecosystem. This role will develop world‑class training and documentation that empowers users to confidently adopt Lavanda’s platform ensuring that both enterprise clients and internal teams receive consistent, high‑quality learning experiences. The ideal candidate will combine instructional design expertise with strong communication and technical writing skills. You’ll be responsible for shaping Lavanda’s Help Centre, AI training data, and course content to ensure every customer interaction, whether live or self‑paced, is clear, effective, and engaging. A genuine interest in AI and a practical, hands‑on approach to using it is central to this role. You'll contribute directly to Lavanda's AI assistant Ava, and we expect you to bring AI tools into how you design, build, and iterate on learning content.

Key Responsibilities

• Conduct engaging remote and in‑person customer training sessions (2+ per month).
• Facilitate new hire onboarding and internal enablement workshops.
• Design and deliver tailored training to diverse learning styles and audiences.
• Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation.
• Manage training logistics, including scheduling, attendance tracking, pre‑work distribution, and follow‑up.
• Collect feedback and post‑training surveys to continuously enhance program effectiveness.

AI Training Data Management

• Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour.
• Review and refine AI content for accuracy, tone, and consistency.
• Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses.

Collaboration & Peer Review

• Partner with Product Support and Engineering to validate new workflows and document key feature changes.
• Peer‑review the Lavanda Help Centre and training materials for clarity and correctness.
• Gather customer insights to guide future learning improvements.
• Support release readiness and go‑live initiatives with up‑to‑date training collateral.

Customer Enablement

• Respond to ad‑hoc customer training requests and provide 1:1 or small group sessions where required.
• Support enterprise client training rollouts in collaboration with Implementation and Success teams.
• Build strong relationships with key customer trainers and internal champions.

Requirements

• Proven experience in learning design, training delivery, or customer education, ideally within SaaS, proptech, or B2B environments.
• Strong technical writing and editing skills with excellent grammar and clarity.
• Demonstrated ability to simplify technical concepts into customer‑friendly content.
• Skilled in using learning and documentation tools (Help Centre platforms, LMS, Canva, Loom, etc.).
• Organised and capable of managing multiple training projects simultaneously.
• Experience coordinating with Product, Engineering, and Support teams for documentation accuracy.
• Calm and professional under pressure, with exceptional attention to detail.
• Creative, collaborative, and passionate about helping others learn and succeed.

Why Join the Lavanda Customer Success Team?

• Take part in a company that values and fosters internal growth and career advancement.
• Work in an influential role within a leading company in the real estate technology sector.
• Be a part of an innovative, dynamic team environment with a substantial presence across Europe.
• Have direct impact on customer success and platform improvement.

Benefits

• Competitive salary
• Remote and flexible working is actively embraced
• Generous holiday allowance, including the full Christmas break
• Join a highly motivated, engaged team of extremely smart, creative and talented people