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For Companies At a Glance
- Tasks: Triage and resolve bugs, ensuring smooth product development and user experience.
- Company: Join Lavanda, a leading UK proptech scale-up with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, personal development budget, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience with Ruby/Rails and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Lavanda
Lavanda is an award-winning UK proptech scale-up and leader in flexible living technology solutions for the world's largest institutional real estate enterprises. Our clients include names like CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others. Lavanda is a SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem-solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year-on-year. We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield. Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in tech. We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.
Exciting Opportunity
As a Support Engineer at Lavanda, you will play a crucial role in enhancing the efficiency and effectiveness of our product development team. This team includes a Product Manager, Engineering Manager, Quality Assurance Engineer, Frontend Engineer, and 2-4 Backend Engineers. Your primary responsibility will be to handle all bug and service request tickets, ensuring that other team members can focus on developing new features and complex tasks. This role is key to maintaining the high quality of our products and services that our users and customers expect.
Responsibilities
- Triage, prioritize, and resolve bugs to minimize impact on user experience and business operations.
- Handle internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations.
- Collaborate closely with team members to ensure a seamless integration of support solutions.
- Maintain detailed documentation and updates on ticket statuses to keep the team informed of progress.
- Contribute to the continuous improvement of product quality through proactive support and refined troubleshooting practices.
Required Skills & Qualifications
- Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp.
- Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members.
- A strong passion for enhancing user experience by ensuring the quality and reliability of our products.
- Experience with code testing, preferably with tools like RSpec.
Preferred Skills
- Familiarity with agile development environments.
- Experience in a support role within a tech or software company.
- Understanding of database management and basic programming concepts.
Benefits
- Competitive salary (up to £30,000) + potential for equity.
- Flexible working is actively embraced + remote first.
- Choose your own tech - get the equipment you love using at work.
- Personal Development budget, courses and plans tailored to you and your role.
- Generous holiday allowance, including the full Christmas to New Year as a break on us.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Support Engineer - Ruby in London employer: Lavanda Ventures Ltd.
Contact Detail:
Lavanda Ventures Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Ruby in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lavanda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or portfolio showcasing your Ruby projects, make sure to share it during interviews. It’s a great way to demonstrate your passion and expertise.
✨Tip Number 3
Prepare for the technical side! Brush up on your Ruby knowledge and be ready to tackle some coding challenges. Practising common support scenarios can help you shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Support Engineer - Ruby in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about enhancing user experience and quality in products. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Support Engineer role at Lavanda. Highlight your experience with Ruby and Rails, and don’t forget to mention any relevant support roles you've had. This helps us see how you can contribute to our team!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. Remember, we want to know how you can help us excel!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Lavanda!
How to prepare for a job interview at Lavanda Ventures Ltd.
✨Know Your Ruby Basics
Make sure you brush up on your Ruby and Rails knowledge before the interview. Be prepared to discuss your experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just familiar with the language but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Since the role involves triaging and resolving bugs, think of specific examples where you've successfully solved technical issues in the past. Be ready to explain your thought process and how you approached each problem, as this will demonstrate your analytical skills and creativity.
✨Communicate Clearly
Strong communication is key for a Support Engineer. Practice articulating your thoughts clearly and concisely. During the interview, make sure to update the interviewer on your ticket statuses or any collaborative efforts you've been involved in, as this reflects your ability to keep team members informed.
✨Embrace the Company Culture
Lavanda values diversity and creativity, so be sure to express your enthusiasm for their mission and culture. Share how your personal values align with theirs and how you can contribute to their vision. This will help you stand out as a candidate who fits well within their team.