Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and deliver engaging training experiences for Lavanda's customers and internal teams.
- Company: Join Lavanda, a leading UK proptech scale-up revolutionising flexible living technology.
- Benefits: Enjoy competitive salary, remote work, generous holiday allowance, and career growth opportunities.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Make a real impact on customer success while working with innovative AI tools.
- Qualifications: Experience in learning design and strong technical writing skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Lavanda
Lavanda is an award-winning UK proptech scale-up and leader in flexible living technology solutions for the world's largest institutional real estate enterprises. Our clients include names like CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others. Lavanda is a SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem-solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year-on-year. We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield. Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in technical product and engineering disciplines. We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.
Role Overview
We are seeking a creative and detail-oriented Learning Experience Specialist to design, deliver, and optimise Lavanda’s customer learning ecosystem. This role will develop world-class training and documentation that empowers users to confidently adopt Lavanda’s platform ensuring that both enterprise clients and internal teams receive consistent, high-quality learning experiences. The ideal candidate will combine instructional design expertise with strong communication and technical writing skills. You’ll be responsible for shaping Lavanda’s Help Centre, AI training data, and course content to ensure every customer interaction, whether live or self-paced, is clear, effective, and engaging. A genuine interest in AI and a practical, hands-on approach to using it is central to this role. You'll contribute directly to Lavanda's AI assistant Ava, and we expect you to bring AI tools into how you design, build, and iterate on learning content.
Key Responsibilities
- Training Delivery
- Conduct engaging remote and in-person customer training sessions (2+ per month).
- Facilitate new hire onboarding and internal enablement workshops.
- Design and deliver tailored training to diverse learning styles and audiences.
- Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation.
- Manage training logistics, including scheduling, attendance tracking, pre-work distribution, and follow-up.
- Collect feedback and post-training surveys to continuously enhance program effectiveness.
- AI Training Data Management
- Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour.
- Review and refine AI content for accuracy, tone, and consistency.
- Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses.
- Collaboration & Peer Review
- Partner with Product Support and Engineering to validate new workflows and document key feature changes.
- Peer-review the Lavanda Help Centre and training materials for clarity and correctness.
- Gather customer insights to guide future learning improvements.
- Support release readiness and go-live initiatives with up-to-date training collateral.
- Customer Enablement
- Respond to ad-hoc customer training requests and provide 1:1 or small group sessions where required.
- Support enterprise client training rollouts in collaboration with Implementation and Success teams.
- Build strong relationships with key customer trainers and internal champions.
Requirements
- Proven experience in learning design, training delivery, or customer education, ideally within SaaS, proptech, or B2B environments.
- Strong technical writing and editing skills with excellent grammar and clarity.
- Demonstrated ability to simplify technical concepts into customer-friendly content.
- Skilled in using learning and documentation tools (Help Centre platforms, LMS, Canva, Loom, etc.).
- Organised and capable of managing multiple training projects simultaneously.
- Experience coordinating with Product, Engineering, and Support teams for documentation accuracy.
- Calm and professional under pressure, with exceptional attention to detail.
- Creative, collaborative, and passionate about helping others learn and succeed.
Why Join the Lavanda Customer Success Team?
- Take part in a company that values and fosters internal growth and career advancement.
- Work in an influential role within a leading company in the real estate technology sector.
- Be a part of an innovative, dynamic team environment with a substantial presence across Europe.
- Have direct impact on customer success and platform improvement.
Benefits
- Competitive salary.
- Remote and flexible working is actively embraced.
- Generous holiday allowance, including the full Christmas break.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Learning Experience Associate in London employer: Lavanda Ventures Ltd.
Contact Detail:
Lavanda Ventures Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Experience Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Lavanda on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or presentation that highlights your learning design expertise and any relevant projects. This will help you stand out during interviews and showcase your creativity.
✨Tip Number 3
Be ready to discuss AI! Since this role involves working with Lavanda's AI assistant, brush up on your knowledge of AI tools and how they can enhance learning experiences. Bring some ideas to the table!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Lavanda team.
We think you need these skills to ace Learning Experience Associate in London
Some tips for your application 🫡
Show Your Passion for Learning: When you write your application, let us see your enthusiasm for learning and teaching. Share any experiences where you've helped others understand complex topics, especially in tech or SaaS environments. We love candidates who are genuinely excited about empowering others!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Learning Experience Associate role. Highlight your technical writing prowess and any relevant tools you've used, like Canva or LMS platforms. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can simplify complex ideas!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lavanda and what we stand for!
How to prepare for a job interview at Lavanda Ventures Ltd.
✨Know Your Stuff
Before the interview, dive deep into Lavanda's platform and its features. Familiarise yourself with their AI assistant, Ava, and think about how you can contribute to enhancing the customer learning experience. This will show your genuine interest and help you stand out.
✨Showcase Your Creativity
Since the role requires a creative approach to learning design, prepare examples of past projects where you've used innovative methods to engage learners. Bring along any training materials or presentations you've created to demonstrate your skills in action.
✨Ask Insightful Questions
Prepare thoughtful questions about Lavanda’s current training processes and how they envision the future of customer education. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
✨Emphasise Collaboration Skills
Highlight your experience working with cross-functional teams, especially in tech environments. Discuss how you've collaborated with product, engineering, or support teams to create effective training materials, as this is crucial for the role at Lavanda.