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- Tasks: Handle customer queries with empathy and strong telephone skills.
- Company: Leading customer service provider based in Coalville, Leicestershire.
- Benefits: Competitive salary, annual leave, pension contributions, and flexible working options.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: GCSEs in Maths and English, plus previous customer service experience.
- Other info: Full-time and part-time positions available for a balanced work-life.
The predicted salary is between 28000 - 42000 £ per year.
A prominent customer service provider is hiring Customer Service Advisors based at their head office in Coalville, Leicestershire. This position involves handling various customer queries, requiring strong telephone skills and empathy.
Candidates must possess GCSE qualifications in Maths and English, and previous experience in customer service is essential.
The company offers competitive salary, annual leave, pension contributions, and opportunities for flexible working arrangements. Apply now for full-time or part-time positions.
Hybrid Customer Service Advisor - Office/Home in Coalville employer: Lauriemcclave
Contact Detail:
Lauriemcclave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor - Office/Home in Coalville
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and customer service approach will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role involves handling customer queries over the phone, try role-playing with a friend to get comfortable with common scenarios and questions.
✨Tip Number 3
Show off your empathy during the interview. Share examples from your past experiences where you successfully resolved customer issues by understanding their needs and emotions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Hybrid Customer Service Advisor - Office/Home in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled queries in the past, so don’t be shy about showcasing your telephone skills and empathy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Customer Service Advisor role. Share specific examples of how you’ve gone above and beyond for customers in previous jobs.
Show Off Your Qualifications: Don’t forget to mention your GCSEs in Maths and English! We value these qualifications, so make sure they’re clearly listed in your application. It’s all about showing us you meet the basic requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, you’ll get to see all the details about the role!
How to prepare for a job interview at Lauriemcclave
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled various customer queries. This will show that you understand the role and can empathise with customers.
✨Showcase Your Communication Skills
Since strong telephone skills are a must, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable. Remember, it's not just about what you say, but how you say it!
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Questions like 'How would you deal with an angry customer?' are likely to come up. Have specific examples ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or what a typical day looks like. This shows your interest in the role and helps you determine if the company is the right fit for you.
