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- Tasks: Support operations in product cataloguing, customer care, and online orders.
- Company: Laurence Coste, a chic handmade jewellery brand in London.
- Benefits: Gain hands-on experience in a creative environment with a supportive team.
- Other info: Opportunity to work in a fast-paced, dynamic boutique setting.
- Why this job: Join a passionate team and enhance your skills in retail operations.
- Qualifications: Strong organisational skills and a flair for customer service.
The predicted salary is between 25000 - 30000 £ per year.
About us: Laurence Coste is a handmade jewelry brand designed in Chelsea, with three boutiques across London and a rapidly growing online presence. We pride ourselves on exceptional craftsmanship and outstanding customer service.
Role Overview: The Retail Operations Assistant will provide essential operational support across product cataloguing, customer care, online orders and in-store assistance. The role requires strong coordination and organisational skills, and flexibility to support multiple areas of the business as needed. This role offers a great opportunity to gain hands-on experience in business operations while working with a supportive team in a fast-paced and creative environment.
Main Responsibilities:
- Client Relations & Customer Support: Ensuring all clients receive a high level of support and attention. Respond to emails and messages in a timely and professional manner. Maintain and communicate the LC standard of service in every interaction with clients.
- Product Cataloguing & Stock Management Assistance: Assist with cataloguing products across all store locations, ensuring accurate and up-to-date product information. Coordinate with the team to manage stock levels and maintain consistency across sales channels. Support the onboarding of new products both online and offline, including pricing, descriptions, and stock allocation.
- Online Orders & Fulfilment: Assist with the day-to-day management of online orders, ensuring all orders are processed accurately and efficiently. Coordinate packing, shipping, and tracking of customer orders, while maintaining a high standard of presentation and care.
- Retail Operations & Sales Support: Assist with merchandising, restocking, and maintaining store presentation. Contribute to maintaining high standards and a strong customer experience. Provide sales and operational support during busy periods, weekends, or when required.
Strong command of English is essential.
Brand Operations Assistant employer: Laurence Coste
Contact Detail:
Laurence Coste Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in customer service and product management. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and flexibility, as these are key for the Retail Operations Assistant role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Laurence Coste and ready to dive into the world of handmade jewellery.
We think you need these skills to ace Brand Operations Assistant
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Laurence Coste shine through! Share why you love handmade jewellery and how our brand resonates with you. This personal touch can really make your application stand out.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Brand Operations Assistant role. Highlight relevant experience in customer support, product management, or retail operations. We want to see how your skills align with what we do!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Laurence Coste
✨Know the Brand Inside Out
Before your interview, take some time to research Laurence Coste. Familiarise yourself with their products, values, and customer service standards. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Organisational Skills
Since the role requires strong coordination and organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Demonstrate Customer-Centric Attitude
As a Brand Operations Assistant, client relations are key. Think of specific instances where you provided exceptional customer service or resolved issues effectively. Highlight your ability to communicate professionally and maintain high standards in every interaction.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle real-life situations related to product cataloguing, stock management, or online order fulfilment. Prepare by thinking through potential challenges and how you would address them, showcasing your problem-solving skills.