Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join a supportive team at Laurel Bank Surgery, serving 7500 patients.
- Benefits: Flexible part-time hours, gain valuable experience in healthcare.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: Great communication skills and a willingness to learn are essential.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
The predicted salary is between 12 - 16 £ per hour.
The medical receptionist role is often the first person our patients see. We are seeking to recruit a part-time, highly motivated and enthusiastic person. The successful candidate will work alongside the clinical team and management team to provide a high standard of medical receptionist duties to our patients.
The successful candidate will possess excellent communication skills, IT skills, and clerical abilities. They will have the ability to prioritise their own workload as well as work as part of a team.
Main duties of the job:- Greet patients and visitors to the practice.
- Book in, amend, and cancel patient appointments in line with practice appointment procedures.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the practice's protocols.
- Print off home visit summary sheets.
- Ensure the computerised appointment system is up-to-date.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
- Set up new patients onto the computer system.
- Ensure correspondence, reports, results, etc. are filed electronically in the correct patient record.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated by management and other clinical teams.
- Action start and end of day procedures.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Check emails and electronic document systems daily to ensure all tasks are actioned.
- Regularly check tasks and emails on the system to ensure all messages have been actioned.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time to time.
About us: Laurel Bank Surgery is currently serving approximately 7500 patients, with a team consisting of 3 partners, salaried GPs, a nursing team, healthcare assistants, and a management and admin team. We host primary care network staff in our practice and we are also a teaching practice.
Job responsibilities:- Work as part of the team with the team leader and deputy manager to provide great quality patient care to our patients.
- Answer telephone calls in the morning.
- Ensure that the surgery is opened safely in the morning and closed in the afternoon.
- Take queries from patients and resolve them with help from the clinical team.
- Manage day-to-day workload, ensuring incoming post has been allocated to the right team and assigned to the clinical team.
- Process referrals from surgery to secondary care systems.
- Ensure medical reports requested are processed in a timely manner.
- Experience of dealing with vulnerable patients.
- Experience of working in a GP practice.
- Good standard of education.
- Willingness to learn new skills and adapt as no day is the same in general practice.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Leeds employer: Laurel Bank Surgery
Contact Detail:
Laurel Bank Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Leeds
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Laurel Bank Surgery. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to medical reception duties. Think about how you would handle patient queries or manage appointment schedules. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off those communication skills! During your interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully interacted with patients or worked as part of a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows that you’re enthusiastic about the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Medical Receptionist in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being the first point of contact for our patients and that you genuinely care about providing excellent service.
Tailor Your CV: Make sure your CV is tailored to the medical receptionist role. Highlight your communication skills, IT proficiency, and any relevant experience in a GP practice. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage their workload effectively, so show us you can communicate efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Laurel Bank Surgery!
How to prepare for a job interview at Laurel Bank Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Laurel Bank Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a medical receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you resolved conflicts or handled difficult situations with grace.
✨Demonstrate IT Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with computerised appointment systems or any relevant software. If you have specific examples of how you've used technology to improve efficiency, share those during the interview.
✨Prioritisation is Key
The ability to manage your workload is crucial in this role. Prepare to discuss how you prioritise tasks, especially in a busy environment. You might want to share a specific instance where you successfully managed multiple responsibilities at once.