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- Tasks: Resolve IT issues and provide first-line support using remote access tools.
- Company: Join a supportive team at a leading tech company.
- Benefits: Free parking, pension, 21 days holiday plus 8 bank holidays, and medical cover.
- Other info: Flexible work environment with a focus on teamwork and initiative.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Excellent customer service skills and basic knowledge of SQL required.
The predicted salary is between 18000 - 24000 £ per year.
LH-Recruitment have the pleasure of partnering with our good client, who is looking for a Service Desk Analyst. The Level 1 Service Desk Analyst will work on resolving IT issues raised on our client's support platform from both internal teams and the customer base. This will involve resolution by using remote access tools for first line support cases relating to general IT systems, as well as the client's Wholesale Software products and Retail software products, including but not limited to Retail Power, Retail Manager (NCR), and Store Pro (NCR).
The analyst will also be responsible for the hardware warranty/out of warranty repair cycle, stock management, management of courier dispatches, and hardware configuration. The list of required tasks is not exhaustive and may change to reflect business needs.
Qualifications/Skills/Experience:
- Excellent Customer Service Skills
- 1st line support experience
- Flexible and adaptable to change
- Ability to work as part of a team but also use initiative and work independently
- Knowledge of all Windows Platforms
- EPOS Hardware and Software Knowledge
- Basic Knowledge of SQL
For this position, our client is offering free parking, pension, 21 days' holidays plus 8 bank holidays, and medical cover, with a salary between £18-24k.
Laura Hartley Recruitment Ltd is operating as an employment business and is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Level 1 Service Desk Analyst in Darwen employer: Laura Hartley Recruitment
Contact Detail:
Laura Hartley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 1 Service Desk Analyst in Darwen
✨Tip Number 1
Get to know the company and its products inside out! When you’re preparing for interviews, make sure you understand their Wholesale and Retail software. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others with IT issues, think of examples from your past experiences where you’ve provided excellent support. We want to hear how you’ve turned a frustrated customer into a happy one!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company culture and the team. They might even give you tips that could help you ace the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to jump into the world of IT support. Let’s get you that Level 1 Service Desk Analyst position!
We think you need these skills to ace Level 1 Service Desk Analyst in Darwen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant first line support experience. We want to see how your background fits with the Level 1 Service Desk Analyst role, so don’t be shy about showcasing your adaptability and teamwork!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with our needs. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Technical Know-How: Since this role involves working with various IT systems and EPOS hardware, make sure to mention any relevant technical skills you have. If you’ve got experience with Windows platforms or SQL, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Laura Hartley Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows platforms and EPOS hardware/software. Be ready to discuss how you've tackled IT issues in the past, as this will show your technical prowess and problem-solving skills.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples that highlight your excellent customer service skills. Think of situations where you turned a frustrated customer into a satisfied one – those stories will resonate well!
✨Be Adaptable
The job description mentions flexibility and adaptability. Prepare to discuss times when you've had to adjust quickly to changes or unexpected challenges. This will demonstrate that you're ready to thrive in a dynamic environment.
✨Team Player with Initiative
While teamwork is essential, showing that you can also take initiative is crucial. Have examples ready where you worked independently to solve a problem or improve a process. This balance will impress your interviewers!