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- Tasks: Support customers with telecom issues, provisioning, and fault diagnostics.
- Company: Growing business telecommunications company with a strong team culture.
- Benefits: Company pension, free broadband, birthday off, quarterly incentives, and early finishes on Fridays.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in telecoms and customer service, with strong communication skills.
- Other info: Opportunity for career growth and a fun work environment.
The predicted salary is between 36000 - 60000 £ per year.
LH-Recruitment are looking to recruit a Telecoms Provisioning and Customer Service Advisor. Our client is a Business Telecommunications company, which has grown significantly in the last few years. We are now looking for someone who possesses a strong technical understanding and has good provisioning, billing and fault-finding qualities to support the growth of our operations team.
Your role as Customer Service and Provisioning Adviser will concentrate on customer service and a mixture of provisioning, faults diagnostics (Phone lines/Broadband mainly), billing and technical support issues. You should be calm, technically minded, and positive with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T. and business communication skills, with a polite but assertive telephone manner.
You will need attention to detail to place provisioning orders with accuracy, and you will be required to log faults and issues from customers and pass them on to suppliers and engineering teams. Provide day-to-day support to existing customers; we would like you to be competent with Excel, Word, web portals and quick to learn technical processes.
Knowledge, Skills, Experience:- Telecom and Customer Service Background - Mandatory Requirement
- Excellent Business Communications skills - Both written and verbal
- Proactive and positive with a 'Can Do' attitude
- Effective time management and organisational skills
- Competent working alone or as part of a team
- Logical approach to problem solving
- Company Pension Scheme
- You will be entitled to take your birthday off each year, without deduction from holiday allocation
- A free Broadband and Phone line package is available to each member of staff upon probation completion
- Quarterly incentives are in place, such as race days and team building events
- 3% annual pay rise subject to performance
- Each Friday will be dress down and an early finish will be available subject to performance
Laura Hartley Recruitment Ltd is operating as an employment business. Laura Hartley Recruitment Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Telecoms Provisioning and Customer Service Advisor in Burnley employer: Laura Hartley Recruitment
Contact Detail:
Laura Hartley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Provisioning and Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your technical know-how! Brush up on telecoms terminology and be ready to discuss any relevant experience you have. Being able to speak the lingo will definitely give you an edge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy!
We think you need these skills to ace Telecoms Provisioning and Customer Service Advisor in Burnley
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your telecoms and customer service experience in your application. We want to see how your technical understanding and problem-solving skills can shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role by mentioning specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laura Hartley Recruitment
✨Know Your Tech
Brush up on your technical knowledge related to telecoms, especially provisioning and fault diagnostics. Be ready to discuss specific technologies or processes you've worked with, as this will show your understanding and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your calm and positive approach, as well as your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, think of instances where your attention to detail made a difference. Whether it was logging faults or placing orders, be prepared to share these experiences to illustrate your capability.
✨Exhibit a Can-Do Attitude
Employers love a proactive mindset! Think of times when you went above and beyond to solve a problem or improve a process. This will help convey your strong desire to succeed and fit in with the company culture.
