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For Companies At a Glance
- Tasks: Handle customer email queries and resolve issues efficiently.
- Company: Join a leading retail client's head office in Huncoat.
- Benefits: Flexible evening shifts with a temporary role until January.
- Other info: Great opportunity to enhance your customer service skills.
- Why this job: Perfect for students seeking evening work while gaining valuable experience.
- Qualifications: Previous contact centre experience preferred; driving and transport needed.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for Customer Service Advisors for our Retail based client's head office in Huncoat. These roles start on Monday 2nd November, and they are temporary through until the end of January.
The shift pattern is 5pm - 10pm Monday to Friday and you will be responsible for primarily handling email queries from customers and resolving issues.
Previous contact centre experience is strongly preferred for this role. Given the shift pattern you will ideally be able to drive and have your own transport.
Customer Service Advisors - Evening Shift in Accrington employer: Laura Hartley Recruitment
Contact Detail:
Laura Hartley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors - Evening Shift in Accrington
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their values, mission, and any recent news. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling email queries, being clear and concise is key. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in their Customer Service Advisors.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisors - Evening Shift in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any previous contact centre experience you have. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know why you want to join our team.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries. Show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Laura Hartley Recruitment
✨Know the Company
Before your interview, take some time to research the retail client’s values and mission. Understanding their customer service philosophy will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Since previous contact centre experience is preferred, be ready to discuss specific examples from your past roles. Think about situations where you successfully resolved customer issues or improved service quality, and share those stories during the interview.
✨Demonstrate Communication Skills
As you'll be handling email queries, it's crucial to showcase your written communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer queries to demonstrate your approach.
✨Plan Your Journey
Given the evening shift and the need for transport, make sure you have a plan for getting to the office on time. Mentioning your transport arrangements during the interview can reassure them that you’re reliable and committed to the role.