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- Tasks: Handle customer calls, resolve delivery issues, and manage payments.
- Company: Join a supportive team in Huncoat, Accrington.
- Benefits: Full-time hours, immediate start, and temporary role for 2-4 weeks.
- Other info: Perfect opportunity for students looking for short-term work.
- Why this job: Gain valuable experience in customer service and enhance your communication skills.
- Qualifications: Previous call handling or contact centre experience preferred.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for Customer Service Advisors for our client in Huncoat, Accrington. These are full time positions working 9am - 5pm Monday to Friday and they are temporary for around 2-4 weeks, with an immediate start available.
Duties will include both inbound and outbound calls to discuss delivery issues with customers, take payments, track deliveries and deal with any general queries, making referrals and closing fault cases and responding to queries.
You will ideally have some call handling/contact centre experience.
For more information on these roles please forward your full CV and our team will contact you to discuss in more detail.
Customer Service Advisor in Accrington employer: Laura Hartley Recruitment
Contact Detail:
Laura Hartley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Accrington
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on common customer service scenarios, especially those related to delivery issues. This will help you stand out during any calls or interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound and outbound calls, try role-playing with a friend or family member. It’ll help you feel more confident when handling real customer queries.
✨Tip Number 3
Don’t forget to showcase your experience! If you’ve got call handling or contact centre experience, make sure to highlight it in conversations. We want to see how you can bring that expertise to the table.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, our team is ready to help you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Customer Service Advisor in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in call handling or contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your customer service prowess!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and why you’re a great fit for the Customer Service Advisor role.
Show Enthusiasm: Let your passion for customer service shine through! We love candidates who are excited about helping others, so make sure to express your eagerness to join our team and tackle those delivery queries head-on.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Laura Hartley Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with handling inbound and outbound calls, discussing delivery issues, and resolving customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Common Scenarios
Think about common customer service scenarios you might face, such as dealing with a delivery issue or a payment query. Practising how you would handle these situations can give you the confidence to respond effectively during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.