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- Tasks: Provide high-quality admin support and be the first point of contact for patients.
- Company: Join a forward-thinking organisation dedicated to improving lives through healthcare.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and NHS discounts.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in admin and customer service, with strong teamwork and communication skills.
- Other info: Inclusive employer committed to creating a positive environment for all.
The predicted salary is between 20000 - 28000 £ per year.
Location: Boston
Hours of work: Part Time, 28.5hrs
Salary: £23809.50 FTE 37.5
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who we are
We are a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
- Caring– Respect and compassion in everything we do
- Inclusive– Empowering diverse voices and teamwork
- Evolving– Driving continuous improvement and innovation
- Ambitious– Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in care.
Primary Care - Medical Secretary in Boston employer: Laura Carter
Contact Detail:
Laura Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Medical Secretary in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in GP surgeries. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm for patient care shine through. A warm smile and genuine interest can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our innovative team.
We think you need these skills to ace Primary Care - Medical Secretary in Boston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role and how you can make a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience in clerical and administrative work. We love seeing how your skills align with our needs, so don’t be shy about showcasing your customer service background!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Patient Health Care Navigator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Laura Carter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and sensitivity. This will show that you can create a friendly and supportive environment.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've successfully collaborated with others in past positions. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your ability to promote good team spirit.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company’s values, team culture, or opportunities for professional development. This shows your genuine interest in the organisation and helps you assess if it’s the right fit for you.
