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For Companies At a Glance
- Tasks: Conduct audits, support partners, and drive operational improvements in a dynamic environment.
- Company: Join Laundryheap, a fast-growing tech start-up revolutionising the laundry industry.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Work across London with a supportive team and exciting challenges.
- Why this job: Make a real impact on service quality and partner performance in a vibrant team.
- Qualifications: Strong communication skills and experience in operations or auditing required.
The predicted salary is between 30000 - 40000 £ per year.
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets. We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.
Key Responsibilities
- On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities
- Ensure compliance with operational standards and service quality
- Identify issues and implement corrective actions
- Partner Management
- Support onboarding and offboarding of partner facilities
- Provide hands-on training on systems, processes, and app usage
- Build strong relationships and support operational improvements
- Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times)
- Analyse trends and investigate service issues
- Maintain audit documentation and deliver regular reports
- Present monthly performance summaries
- Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops
- Support order management, case resolution, and process improvements
- Quality & Continuous Improvement
- Ensure adherence to quality standards
- Recommend and implement service improvements
- General Support
- Assist with administrative tasks and ad hoc operational projects
Requirements
- Strong communication and relationship-building skills
- Ability to work independently and travel across London
- Experience in operations/auditing (service, logistics, or similar)
- Detail-oriented with strong organisational skills
- Comfortable in a fast-paced, dynamic environment
- Proficient with digital tools and mobile apps
Preferred
- Hindi/Urdu language skills
- Start-up or multi-market experience
- Laundry/dry cleaning industry experience
Role Details
- Full-time (40 hours)
- On-site role across London (Rotational 5 days per week, including weekends)
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
Partner Operations - Regional Associate (On-site) - London employer: Laundryheap
Contact Detail:
Laundryheap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Operations - Regional Associate (On-site) - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Laundryheap, understand their values, and think about how your skills align with the role. We want to see you shine and show us why you're the perfect fit!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles. We love candidates who can think on their feet and drive operational improvements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our fast-growing team at Laundryheap.
We think you need these skills to ace Partner Operations - Regional Associate (On-site) - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in operations or auditing, and don’t forget to showcase your strong communication and relationship-building skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Laundryheap and how your background makes you a perfect fit for the Partner Operations team. Be genuine and let your personality come through.
Showcase Your Digital Skills: Since the role involves using digital tools and mobile apps, make sure to mention any relevant tech skills you have. Whether it's experience with specific software or general tech-savviness, we want to see how you can contribute to our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Laundryheap
✨Know Your Stuff
Before the interview, dive deep into Laundryheap's operations and values. Familiarise yourself with their service standards and how they manage partner facilities. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Skills
Be prepared to discuss your experience in operations or auditing. Think of specific examples where you've improved processes or resolved issues. Highlight your detail-oriented nature and how it can benefit the team.
✨Build Rapport
Since this role involves a lot of partner management, practice your relationship-building skills. Be friendly and approachable during the interview. Show that you can communicate effectively and work well with others.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to quality improvement or how they handle operational challenges. This demonstrates your critical thinking and genuine interest in the position.