At a Glance
- Tasks: Conduct audits, support partners, and drive operational improvements in a dynamic environment.
- Company: Fast-growing tech start-up revolutionising the laundry and dry cleaning industry.
- Benefits: Join a vibrant team with opportunities for growth and impact.
- Other info: Full-time role with a chance to travel across London.
- Why this job: Make a real difference in service quality and partner performance.
- Qualifications: Strong communication skills and experience in operations or auditing.
The predicted salary is between 30000 - 40000 £ per year.
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets. We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.
Key Responsibilities
- On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities
- Ensure compliance with operational standards and service quality
- Identify issues and implement corrective actions
- Partner Management
- Support onboarding and offboarding of partner facilities
- Provide hands-on training on systems, processes, and app usage
- Build strong relationships and support operational improvements
- Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times)
- Analyse trends and investigate service issues
- Maintain audit documentation and deliver regular reports
- Present monthly performance summaries
- Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops
- Support order management, case resolution, and process improvements
- Quality & Continuous Improvement
- Ensure adherence to quality standards
- Recommend and implement service improvements
- General Support
- Assist with administrative tasks and ad hoc operational projects
Requirements
- Strong communication and relationship-building skills
- Ability to work independently and travel across London
- Experience in operations/auditing (service, logistics, or similar)
- Detail-oriented with strong organisational skills
- Comfortable in a fast-paced, dynamic environment
- Proficient with digital tools and mobile apps
Preferred:
- Hindi/Urdu language skills
- Start-up or multi-market experience
- Laundry/dry cleaning industry experience
Role Details
- Full-time (40 hours)
- On-site role across London (Rotational 5 days per week, including weekends)
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
Partner Operations - Regional Associate (On-site) - London employer: Laundryheap
At Laundryheap, we pride ourselves on being an innovative and dynamic startup that values our employees' contributions and fosters a collaborative work culture. With opportunities for professional growth and development, our remote Account Manager role offers the chance to be part of a fast-paced team that is reshaping the laundry and dry cleaning industry. Join us in our mission to deliver exceptional service while enjoying the flexibility of remote work and the excitement of being part of a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Operations - Regional Associate (On-site) - London
✨Tip Number 1
Network like a pro! Reach out to people in the laundry and dry cleaning industry, especially those who work at Laundryheap. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for on-site visits! Since this role involves audits and partner management, practice how you'd conduct a site visit. Think about questions to ask and how to present yourself as someone who can drive operational improvements.
✨Tip Number 3
Show off your digital skills! Be ready to discuss how you've used digital tools in past roles. This will demonstrate your ability to adapt and thrive in a tech start-up environment like Laundryheap.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our fast-growing team.
We think you need these skills to ace Partner Operations - Regional Associate (On-site) - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Associate role. Highlight your experience in operations or auditing, and show us how your skills align with our needs at Laundryheap.
Show Off Your Communication Skills:Since strong communication is key for this role, let your personality shine through in your application. Use clear and concise language, and don’t hesitate to share examples of how you've built relationships in previous roles.
Be Detail-Oriented:We love candidates who pay attention to detail! Ensure your application is free from typos and errors. This shows us you’re organised and take pride in your work, which is super important for maintaining service quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laundryheap
✨Know the Company Inside Out
Before your interview, make sure you research Laundryheap thoroughly. Understand their services, values, and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Operational Skills
Since the role involves audits and performance monitoring, be prepared to discuss your experience in operations or auditing. Bring specific examples of how you've improved processes or resolved issues in previous roles to demonstrate your capability.
✨Build Rapport with Your Interviewers
Strong communication and relationship-building skills are key for this position. During the interview, engage with your interviewers, ask questions, and show enthusiasm. This will help you establish a connection and leave a positive impression.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to implement corrective actions or improve service quality, and be ready to share those experiences.
