At a Glance
- Tasks: Lead the onboarding of new B2B clients and ensure smooth transitions into live operations.
- Company: Join a dynamic team at Laundryheap, where innovation meets customer satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to influence processes and improve the B2B service model.
- Why this job: Be the key player in delivering exceptional client experiences from day one.
- Qualifications: Bachelor's degree and 2-3 years in delivery management or customer-facing roles.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a proactive, detail-oriented B2B Delivery Manager to own the onboarding of new business clients and ensure their transition into live operations is seamless. This role sits at the intersection of Sales, Account Management and Operations, and is accountable for making sure every new B2B customer's first orders are planned, resourced and delivered without disruption.
You will be the internal owner of the onboarding journey - translating commercial agreements into operational readiness, coordinating closely with Operations and Logistics/Fleet teams, and acting as the first point of escalation if anything threatens a client's early experience. If you are highly organised, thrive on cross-functional coordination, and take pride in flawless execution, we would like to hear from you.
Key Responsibilities:- Own end-to-end onboarding for new B2B accounts, from sales handover through to a stable go-live.
- Act as the primary liaison between new B2B clients and internal Operations teams during the onboarding period, ensuring clear communication and timely resolution of issues.
- Work with Operations and Logistics/Fleet teams to confirm capacity, routing and driver allocation are in place ahead of a client's first orders.
- Build and maintain onboarding playbooks and checklists tailored to client type, volume and market.
- Proactively identify operational risks ahead of go-live and drive resolution before they impact the client.
- Monitor performance through the first orders and early order cycles, resolving issues in real time.
- Coordinate go-live timelines and readiness across Sales, Account Management, Operations and Logistics/Fleet teams.
- Conduct a structured post-onboarding review with the client and internal stakeholders, confirming satisfaction before formal handover to Account Management.
- Maintain clear documentation and reporting on onboarding pipeline status and go-live outcomes.
- Manage Product stakeholders to feed onboarding and client insights into the product roadmap, influencing change requirements that improve processes and the wider B2B service model.
- Represent the Laundryheap brand with professionalism throughout the onboarding process, ensuring a consistently excellent client experience.
- Bachelor's degree in business, operations, logistics or a related field.
- Minimum 2-3 years' experience in delivery/onboarding management, operations or a customer-facing role, ideally within logistics, on-demand or platform businesses.
- Strong project management and organisational skills, with the ability to manage multiple onboarding projects simultaneously.
- Exceptional communication and interpersonal skills, comfortable coordinating across Sales, Operations and clients.
- Proven ability to manage and influence stakeholders, including Product teams, to shape process and service model improvements.
- Strong analytical thinking and problem-solving abilities; comfortable working with data to track onboarding performance.
- Proficiency in Microsoft Office, especially Excel; familiarity with CRM software (such as Salesforce or HubSpot) is a plus.
- A proactive, solutions-oriented mindset and the ability to stay calm and effective under pressure.
If you are a self-starter who thrives on getting new clients off to a flawless start and building strong cross-functional relationships, we would love to hear from you!
StudySmarter Expert Advice🤫
We think this is how you could land B2B Delivery Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Laundryheap and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Laundryheap!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Laundryheap keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace B2B Delivery Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Laundryheap:This is your chance to really connect with the team at Laundryheap. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Laundryheap
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Laundryheap.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Laundryheap that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Laundryheap. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
