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For Companies At a Glance
- Tasks: Manage client accounts, ensure satisfaction, and drive business growth.
- Company: Join Laundryheap, an award-winning startup revolutionising laundry services.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Other info: Dynamic environment with a focus on long-term client relationships.
- Why this job: Be part of a fast-paced team making a real impact in the industry.
- Qualifications: 2-5 years in B2B account management; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America.
As a Commercial Account Manager at Laundryheap, you will look after a group of business clients across the UK. Your main job is to keep clients happy, make sure they stay with us, and help grow their business with Laundryheap. You will also support new clients as they join and find ways to increase the services they use. You will work closely with teams like Operations, Partnerships, and Commercial to make sure clients get a smooth and reliable service. This role suits someone who is comfortable working independently, enjoys a fast-paced environment, and likes building long-term client relationships.
Key Responsibilities- Account Management & Retention: Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. Be the main point of contact for client questions, issues, and regular business discussions. Run regular check-ins and quarterly reviews to understand client needs and performance. Spot any risk of clients leaving and take action to retain them. Handle contract renewals, pricing updates, and service agreements.
- Revenue Growth & Upsell: Look for opportunities to grow each account through additional services or increased usage. Work with the Business Development team to ensure a smooth handover of new clients. Create simple growth plans for key accounts with clear targets. Track account performance and highlight any risks or opportunities.
- Client Onboarding & Enablement: Support new clients during onboarding to ensure a smooth start. Help clients understand how to use the platform and services effectively. Work with Operations and Logistics to align schedules and service delivery.
- Reporting & CRM: Keep all client information and updates accurate in the CRM system. Share regular updates on account performance with the Commercial Director. Support forecasting by tracking expected revenue and volumes.
- 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses.
- Proven ability to retain and grow client accounts.
- Strong communication and relationship management skills, including working with senior stakeholders.
- Comfortable using data, CRM systems, and reports to manage accounts.
- Confident, professional, and clear in communication.
- Able to manage your own workload and handle multiple clients independently.
- Right to work in the UK.
- Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services.
- Familiarity with CRM tools like HubSpot and basic data reporting.
- An existing network in hospitality, Airbnb management, or corporate services.
- Experience working in a fast-growing or scale-up business environment.
Remote: 9:00 am to 6:00 pm, 9-hour shift (8 working hours).
We’re looking for driven, relationship-focused individuals who thrive on ownership, enjoy building long-term client partnerships, and aren’t afraid to take initiative in a fast-paced environment. If that sounds like you, don’t miss this opportunity—apply now and grow your career with the international team at Laundryheap!
Account Manager - B2B in London employer: Laundryheap
Contact Detail:
Laundryheap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - B2B in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on LinkedIn. The more people know you’re looking for an Account Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Laundryheap and understanding their services inside out. Be ready to discuss how your experience aligns with their needs, especially in B2B account management. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the Laundryheap team.
We think you need these skills to ace Account Manager - B2B in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your B2B experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can help keep our clients happy. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you grow a client account or improve retention rates? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Laundryheap
✨Know Your Accounts
Before the interview, research Laundryheap's key accounts and their services. Understand their business model and how they operate in the logistics and hospitality sectors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you've retained clients or upsold services. This will illustrate your ability to build long-term partnerships, which is crucial for the Account Manager position.
✨Be Data Savvy
Familiarise yourself with CRM systems and data reporting. Be ready to discuss how you've used data to track account performance and identify growth opportunities. This will show that you can handle the analytical side of the role effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Laundryheap's growth plans and how the Account Manager role fits into those plans. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.