At a Glance
- Tasks: Manage driver partnerships and optimise logistics operations for a fast-growing laundry service.
- Company: Join Laundryheap, a dynamic on-demand laundry service operating in 17+ markets.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities to improve processes and drive change.
- Why this job: Make a real impact on logistics while working with innovative e-bike operations.
- Qualifications: 3-5 years in logistics or gig economy, strong analytical and communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
At Laundryheap, we make laundry a little easier.
We’re a fast-growing, on-demand laundry and dry-cleaning service operating across 17+ markets, with a simple promise: laundry collected, cleaned and returned within 24 hours.
Our driver partners are a huge part of making that possible. They connect our customers, laundry partners and operations every day.
We’re looking for a
Logistics Operations Specialist to help us strengthen, grow and continuously improve our UK delivery network.
This is a hands-on role covering the full driver journey — from attracting and onboarding new driver partners to improving engagement, retention and operational performance.
You’ll also work with external vendors, support fleet capacity and play an important role in growing our London e-bike operations.
You’ll be working across people, logistics and data .
One day you could be analysing driver retention or delivery performance; the next day, onboarding new drivers, resolving an operational issue or working with a vendor to increase capacity.
- What You’ll Be Doing
- Driver Acquisition & Onboarding
- Build and maintain a strong pipeline of driver partners across the UK.
- Publish and refresh driver opportunities across relevant channels and work towards weekly supply targets.
- Manage driver applications through our ATS, Fountain, ensuring candidates move smoothly through the onboarding process.
- Conduct welcome and onboarding calls with new driver partners.
- Verify and maintain required documentation, including Right to Work, driving licences, insurance, MOT and vehicle documents.
- Maintain accurate and audit-ready driver records.
- Driver Performance, Engagement & Retention
- Monitor driver performance, quality, engagement and retention across the network.
- Use operational data to identify trends, performance issues and opportunities for improvement.
- Work directly with drivers who require additional support and provide clear, constructive guidance.
- Support engagement and incentive initiatives designed to improve driver retention and performance.
- Manage driver offboarding where compliance, conduct or service standards are not being met.
- Identify opportunities to continuously improve the driver experience.
- Logistics Capacity & Vendor Management
- Build and maintain strong relationships with van, bike and other logistics vendors.
- Source and coordinate additional delivery capacity when required, particularly for B2B projects and contracts.
- Support vendor negotiations around rates and SLAs.
- Monitor vendor performance against agreed service standards.
- Ensure vehicles are safe, available and appropriately documented.
- Track operational costs and invoices, investigate discrepancies and identify opportunities to improve utilisation and value.
- London E-bike Operations
- Support the continued growth of Laundryheap’s London e-bike network.
- Work with vendors and driver partners to encourage adoption and coordinate training.
- Manage operational requirements including insurance, charging and battery logistics, maintenance, health & safety and utilisation.
- Monitor e-bike performance and identify opportunities to improve efficiency.
- Help develop repeatable processes that can support expansion into other urban locations.
- Day-to-Day Logistics Operations
- Work closely with Operations, Customer Service, Product and Finance teams to keep delivery operations running smoothly.
- Help resolve driver-related incidents and escalations, including accidents, vehicle damage, no-shows and customer-facing issues.
- Support driver payment and operational queries.
- Share recurring driver feedback and operational challenges with Product and Technology teams.
- Identify opportunities to simplify, automate and scale existing logistics processes.
- Using Data to Improve Operations
You’ll use operational data to understand what’s happening across the network and turn those insights into practical improvements.
Some of the areas you’ll monitor include
- Active driver supply vs. demand
- Demand fulfilment
- Driver retention and churn
- Time to onboard
- Driver ratings and CSAT
- Delays and reschedules
- Failures and cancellations
- Shift acceptance and fill rates
- Driver performance and benchmarking
- Asset utilisation
- Cost per task
- Fleet utilisation and cost
- What We’re Looking For
3–5 years of experience in logistics, last-mile delivery, gig economy, driver operations or similar operational environments.
- Experience working with a self-employed, contractor or gig workforce .
- Strong analytical skills and confidence using Excel, Google Sheets and operational dashboards.
- Experience working with external vendors and supporting negotiations around rates or SLAs.
- Strong communication and relationship-building skills.
- Good organisational skills with the ability to independently own work from start to finish.
- Comfortable working in a fast-paced operational environment where priorities can change quickly.
- Practical, proactive and solutions-focused approach.
Right to work in the UK without requiring sponsorship.
- Nice to Have
- Experience using an ATS, particularly
Fountain .
- Understanding of UK self-employment and worker-status considerations.
- Experience with e-bikes, e-cargo bikes or other micromobility operations.
- Familiarity with London and its last-mile delivery landscape.
- Experience supporting B2B or enterprise logistics operations.
- What Success Could Look Like in Your First 6 Months
By six months, we’d love to see you having made a measurable difference across our UK logistics network, including:
- Driver supply consistently meeting demand across key zones and shifts.
- Improved driver retention, engagement and quality.
- Faster and more consistent driver onboarding.
- Accurate and up-to-date driver documentation and compliance records.
- Stronger vendor performance and clearer SLA tracking.
- Better visibility and control of operational and fleet costs.
- A growing, safe and well-utilised London e-bike operation.
- More efficient and scalable driver and logistics processes.
Why Join Laundryheap?
This is a role where you’ll have real ownership and visible operational impact .
You’ll work closely with the people and partners who keep Laundryheap moving while having the opportunity to improve how our logistics network operates as we continue to scale.
If you enjoy solving operational problems, working with people, using data to make decisions and building better logistics processes , we’d love to hear from you.
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Logistics Operations Specialist employer: Laundryheap
Laundryheap is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a meaningful impact in the tech-driven laundry services industry. Located in London, employees benefit from a collaborative environment that encourages professional growth through hands-on training and cross-departmental collaboration, ensuring that every team member can thrive and develop their skills. With a commitment to quality and operational excellence, Laundryheap offers a unique opportunity to be part of a forward-thinking company that values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Specialist
✨Scout for Projects on Freelancer Platforms
Since you're diving into the freelance game in logistics and supply chain, platforms like Upwork and Freelancer are your best mates. Many businesses look for short-term support, so create a shiny profile showcasing your skills and experience in logistics management, inventory optimisation, or shipping solutions.
✨Join Industry-Specific Forums and Groups
Get involved in logistics communities on platforms like LinkedIn or industry-specific forums. Places like the Chartered Institute of Logistics and Transport are great for networking and discovering freelance opportunities. Keep an eye out for job postings where companies are searching for freelance consultants!
✨Leverage Your Network
Don't underestimate the power of word-of-mouth! Reach out to past colleagues or connections in the logistics field. Let them know you're available for freelance work; they might just have leads or be looking for someone to help with a project.
✨Showcase Your Expertise
Put together a portfolio that highlights your previous projects or case studies in logistics. Highlight any innovative solutions you've implemented or cost savings you've achieved. This can be your secret weapon when pitching to potential clients and landing gigs!
We think you need these skills to ace Logistics Operations Specialist
Some tips for your application 🫡
Show Off Your Experience with Supply Chain Projects:For a freelance role in logistics and supply chain, make sure your portfolio highlights specific projects you've worked on. Include details on your contributions, any process improvements you implemented, and the impact they had on efficiency or cost savings. A strong portfolio can set you apart from the crowd!
Be Clear About Your Tools and Methodologies:Let us know what logistics software or methodologies you’re fluent in—whether it’s ERP systems, inventory management, or Lean methodologies. Specify any certifications you hold, like APICS or Six Sigma, as this can add credibility to your application and show that you're not just a generalist but someone with specialised knowledge.
Detail Your Availability and Rates:As a freelancer, it’s super important to be transparent about your availability and your rates right from the get-go. Include this info in your application or cover letter—this not only helps us gauge if you’re a fit for our needs but also speeds up the decision-making process!
Connect the Dots to Our Needs:Read up on Laundryheap and understand what challenges they might be facing in supply chain management. Tailor your application to connect your skills and experiences directly to their needs. Whether it’s improving shipping logistics or reducing lead times, showing that you’ve done your homework can make a big difference!
How to prepare for a job interview at Laundryheap
✨Showcase Your Problem-Solving Skills
In logistics and supply chain, the ability to think on your feet is crucial. Be prepared to discuss past scenarios where you had to tackle unexpected issues—this could include things like last-minute shipping delays or inventory shortages. Share specific examples that highlight your learning and adaptive skills.
✨Pitch Your Tools of the Trade
Freelancers often lean on specific software for project management and logistics tracking, like SAP or Trello. Make sure you can talk confidently about the tools you’re proficient in and how they’ve improved your workflows. Prepare to discuss how you'd leverage these in your potential role with Laundryheap.
✨Flexibility is Key
As a freelancer, showcasing your adaptability and flexibility is vital. Discuss how you manage multiple clients or projects simultaneously, and be ready to talk about how you’ve navigated different working environments or rapidly changing priorities in past roles.
✨Bring Your Portfolio of Success Stories
Your portfolio should not just be a list of projects; it should showcase successful outcomes. Prepare case studies from your previous work that highlight how you’ve optimised processes or improved efficiency in supply chains. These stories will provide solid evidence of your capabilities to Laundryheap.
