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- Tasks: Conduct audits, support partners, and drive operational improvements across London.
- Company: Fast-growing tech start-up transforming the laundry and dry cleaning industry.
- Benefits: Full-time role with opportunities for growth and impact in a dynamic environment.
- Other info: Opportunity to work in a fast-paced environment with international exposure.
- Why this job: Join a vibrant team and make a real difference in service quality and partner performance.
- Qualifications: Strong communication skills, detail-oriented, and experience in operations or auditing.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements, including On-site Audits and Visits.
Responsibilities
- On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities.
- Ensure compliance with operational standards and service quality.
- Identify issues and implement corrective actions.
- Partner Management
- Support onboarding and off-boarding of partner facilities.
- Provide hands-on training on systems, processes, and app usage.
- Build strong relationships and support operational improvements.
- Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times).
- Analyse trends and investigate service issues.
- Maintain audit documentation and deliver regular reports.
- Present monthly performance summaries.
- Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops.
- Support order management, case resolution, and process improvements.
- Quality & Continuous Improvement
- Ensure adherence to quality standards.
- Recommend and implement service improvements.
- General Support
- Assist with administrative tasks and ad hoc operational projects.
Qualifications
- Strong communication and relationship-building skills.
- Ability to work independently and travel across London.
- Experience in operations/auditing (service, logistics, or similar).
- Detail-oriented with strong organisational skills.
- Comfortable in a fast-paced, dynamic environment.
- Proficient with digital tools and mobile apps.
Preferred
- Hindi/Urdu language skills.
- Start-up or multi-market experience.
- Laundry/dry cleaning industry experience.
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.
Role Details
- Full-time (40 hours).
- On-site role across London (rotational 5 days per week, including weekends).
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
Partner Operations - Regional Associate (On-site) - London in City of Westminster employer: Laundryheap
Contact Detail:
Laundryheap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Operations - Regional Associate (On-site) - London in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Laundryheap and understand their mission, values, and the laundry industry. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role's responsibilities, especially around audits and partner management. Practise answering common questions and have examples ready to showcase your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Partner Operations - Regional Associate (On-site) - London in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Associate role. Highlight your experience in operations and auditing, and show us how your skills align with our needs at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, give examples of how you've built relationships or resolved issues in past positions. We want to see how you can connect with partners and team members!
Be Detail-Oriented: We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. This shows us that you’re organised and take pride in your work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Laundryheap
✨Know Your Partners
Before the interview, research the company and its partner facilities. Understand their operations and any recent news or changes in the industry. This will help you demonstrate your interest and show that you're proactive about understanding the role.
✨Showcase Your Auditing Skills
Be prepared to discuss your experience with audits and operational improvements. Think of specific examples where you've identified issues and implemented corrective actions. This will highlight your problem-solving skills and attention to detail.
✨Emphasise Communication
Since strong communication and relationship-building skills are crucial for this role, think of instances where you've successfully collaborated with others. Be ready to share how you’ve built relationships and supported teams in previous positions.
✨Prepare for Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've tracked and reported on performance metrics in the past, and how you can apply that knowledge to improve service quality at the company.