At a Glance
- Tasks: Support drivers and manage logistics operations in a fast-paced environment.
- Company: Join a high-growth international startup focused on innovation.
- Benefits: Competitive salary, shift allowance, and comprehensive health insurance.
- Other info: Enjoy a flat team structure with quick growth potential.
- Why this job: Make a real impact in day-to-day logistics with global teams.
- Qualifications: Bachelor’s degree and 2+ years in operations or customer support.
The predicted salary is between 30000 - 40000 £ per year.
You’ll Make a Difference By
Reporting to the Associate Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence.
You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real‑time issues.
Key Responsibilities
- Planning Operations & Route Management
- Monitor real‑time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shifts via chat, calls, or internal platforms.
- Optimise route plans to ensure maximum efficiency.
- Identify and resolve on‑route issues proactively, including delays, misrouted items, or driver emergencies, to ensure seamless operations.
- Driver Support & Performance
- Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
- Record driver interactions, elevate unresolved issues, and follow up for resolution.
- Ensure sufficient driver coverage to meet live demand across time zones.
- Operations & Project Support.
- Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
- Maintain internal documentation and knowledge bases.
- Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
- Collaborate with internal teams across the UK for smooth operations.
- Customer Chat Support (B2B only)
- Handle and resolve customer issues being raised from B2B accounts on chat platforms
- Escalate internally to the relevant team (inventory, accounts) of tickets that require attention
- Order Management
- Receive, review, and process customer orders accurately
- Verify order details such as quantities, addresses, timeslots etc
- Coordinate with internal teams
- Required Skills & Experience
- Bachelor’s degree or equivalent.
- 2+ years of experience in operations, customer/technical support, or logistics (preferably with international exposure)
- Excellent communication skills (verbal and written)
- Ability to manage high‑pressure, fast‑paced live environments with composure.
- Experience in night shifts/rotational shifts.
- Hands‑on with email and chat support tools.
- Good proficiency in Google Sheets/MS Excel
- Stakeholder management.
- Empathetic, proactive, and solution‑oriented mindset.
- Preferred Skills
- Prior experience in international support chat.
- Experience in startups, logistics, operations, customer support with international exposure.
- Familiarity with live route planning tools and CRM systems.
- An analytical mindset and comfort with operational data.
- Demonstrated ability to work independently and also well within a team.
- Work Schedule
- 9‑hour shifts (8 working hours + 1‑hour break)
- 5 days a week (2 rotational week‑offs)
Why Join Us?
- Be part of a high‑growth, international startup that values innovation and ownership.
- Opportunity to work with global teams and make a real impact in day‑to‑day logistics.
- Flat team structure with high visibility and quick growth potential.
- Competitive salary package + Shift allowance
- Comprehensive health insurance coverage
Ready to revolutionise last‑mile logistics with us? Apply now and become part of the Laundryheap journey.
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Chat Support - Logistics Operations employer: Laundryheap
At Laundryheap, we pride ourselves on being an innovative and dynamic startup that values our employees' contributions and fosters a collaborative work culture. With opportunities for professional growth and development, our remote Account Manager role offers the chance to be part of a fast-paced team that is reshaping the laundry and dry cleaning industry. Join us in our mission to deliver exceptional service while enjoying the flexibility of remote work and the excitement of being part of a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Chat Support - Logistics Operations
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Laundryheap and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Laundryheap!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Laundryheap keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Chat Support - Logistics Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Laundryheap:This is your chance to really connect with the team at Laundryheap. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Laundryheap
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Laundryheap.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Laundryheap that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Laundryheap. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
