At a Glance
- Tasks: Repair and maintain laundry equipment while delivering excellent customer service.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy competitive salary, wellness support, gym access, and flexible working options.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Experience in repairs and customer service; driving licence required.
The predicted salary is between 27594 - 33726 £ per year.
Location: Leeds, Harrogate, York
Salary: Up to £36,000 Depending on experience
Vacancy Type: Permanent/Full Time
Function: Field Operations
Location: Field based
Reports to: Regional Operations Manager
About our business:
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview:
The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its ongoing successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Key tasks:
- Maintain and repair equipment as and when directed by the Operations Support team.
- Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself.
- Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business.
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
- Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency.
- Maintain technical and system updates and releases as required.
- Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job.
- Support growth generation by submitting lead opportunities.
Service Delivery:
- Demonstrate an understanding of what service delivery excellence is for your role.
- Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance.
- Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered.
Managing Health & Safety:
- Ensuring you deliver your role within the Compliance framework set.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Criteria:
Essential (attributes required for candidate to be considered):
- Skilled in repairing and servicing catering and laundry equipment.
- Basic knowledge of electrical, plumbing and mechanical work.
- Proficient level of computer skills.
- Good knowledge of the English language, both written and verbal.
Desirable (attributes can be trained or developed):
- Experience diagnosing and repairing white goods equipment.
- Experience of working in a customer-facing role.
- Experience of managing challenging situations in a customer-facing role.
- Experience of identifying selling opportunities in order to generate sales leads.
Personal qualities (the way you think and act):
- Aptitude for practical work.
- Good attention to detail.
- Talent for solving problems.
- Good communication and customer service skills.
- Resourceful, with the ability to work independently.
- Good time management skills.
Qualifications:
We will need you to have a full UK driving licence as the role involves field based travel.
JLA Limited Careers in Leeds employer: Laundry Field Service Engineer
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including mental health support, flexible working options, and a commitment to career growth, our Leeds-based team enjoys a healthy work-life balance while contributing to meaningful infrastructure solutions across various sectors. Join us as a Field Service Engineer and be part of a dynamic team that values your contributions and celebrates your achievements.
Contact Details:
Laundry Field Service Engineer Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land JLA Limited Careers in Leeds
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Laundry Field Service Engineer as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Laundry Field Service Engineer and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
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We think you need these skills to ace JLA Limited Careers in Leeds
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Laundry Field Service Engineer, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Laundry Field Service Engineer, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Laundry Field Service Engineer.
How to prepare for a job interview at Laundry Field Service Engineer
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Laundry Field Service Engineer offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Laundry Field Service Engineer but also helps you get a feel for whether you’d thrive in that environment.
