At a Glance
- Tasks: Ensure property compliance and customer satisfaction through audits and inspections.
- Company: Join a charity dedicated to helping the homeless in Reading.
- Benefits: Competitive salary, 7% pension contribution, and flexible working hours.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Driving licence and experience in property management or compliance preferred.
The predicted salary is between 26000 - 28000 £ per year.
25-37 hours per week
£26,000-£28,000 pro rata p.a. depending on experience, benefits include 7% employer pension contribution.
We are a registered charity for the homeless that helps some of Reading’s most vulnerable and disadvantaged people to turn their lives around and fulfil their potential. Launchpad offers accommodation-based support and works with our tenants on a range of support needs including advice and advocacy, life skills, budgeting, mental health, drug/alcohol addiction as well as support around education, training and employment.
The Role
Role Summary
Responsible for providing second-line assurance across repairs, voids, and customer service operations to ensure high standards of quality, compliance, and customer satisfaction. The role involves auditing property compliance and health & safety, inspecting repairs and void properties, analysing customer feedback, and verifying the accuracy of data and records. It also includes overseeing pre- and post-occupation checks, monitoring workmanship, and coordinating the removals service, ensuring risks are identified, actions are completed, and continuous improvement is embedded across operations.
Key responsibilities include:
- Property Compliance Assurance: Audit statutory compliance areas; verify certification validity and recording; escalate risks and overdue actions.
- Property & H&S Audits: Undertake structured inspections; verify caretaker checks; track and confirm close-out of actions. Support fire door checks and damp/mould initial assessments.
- Customer Feedback & Satisfaction: Deliver repairs satisfaction surveys; undertake trend analysis; escalate concerns and ensure learning is embedded.
- Data & Record Assurance: Audit data accuracy and evidence storage; support KPI integrity and performance reporting.
- Voids & Sign-Up Assurance: Conduct pre-letting inspections; complete formal void sign-off; undertake one-week post-occupation checks; assure handover quality.
- Property Maintenance Auditing: Post-inspect repairs; identify repeat repairs/poor workmanship; provide evidence-based feedback.
- Removals Service: Manage and coordinate the removals service across all Launchpad Reading operations.
Person Specification
Essential
- Full UK driving licence and ability to travel between sites.
Desirable
- Qualification in Housing, Property Management or Building Maintenance (e.g. CIH Level 3 or equivalent).
- Health & Safety qualification (e.g. IOSH Working Safely or equivalent).
- Training or certification related to fire safety awareness, damp & mould, or property condition surveys.
- Knowledge of social housing compliance frameworks (e.g. gas safety, electrical safety, fire safety regulations).
- Understanding of the Regulator of Social Housing Consumer Standards.
- Training in audit, inspection, or quality assurance methodologies.
Experience
- Experience reviewing statutory compliance records (e.g. gas, electrical, fire safety, water hygiene).
- Experience maintaining or auditing data systems, records, or KPI reporting frameworks.
- Experience of working with contractors and internal teams, providing constructive performance feedback.
- Experience working in a regulated environment or with clear procedural frameworks (advantageous).
- Experience in customer-facing roles, including handling feedback, complaints, or satisfaction surveys.
- Experience in identifying defects, poor workmanship, or repeat failures and driving corrective actions.
- Experience of auditing, quality assurance, or compliance monitoring (desirable but not essential if strong operational background).
- Demonstrable experience of repairs, maintenance, or property inspection processes.
- Desirable experience in social housing, supported housing, or property management.
Interviews will commence w/c 28th June 2026. Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce – and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the application, recruitment or selection procedure, please contact our HR team.
Compliance Officer (Property) in Reading employer: Launchpad
Launchpad is an exceptional employer dedicated to making a meaningful impact in the community by supporting vulnerable individuals in Reading. With a strong commitment to employee development, a collaborative work culture, and generous benefits including a 7% employer pension contribution, we empower our staff to grow professionally while contributing to a noble cause. Join us in creating positive change and enjoy a fulfilling career where your efforts truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer (Property) in Reading
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Launchpad looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Officer (Property) in Reading
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Launchpad. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Launchpad
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Launchpad’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
