At a Glance
- Tasks: Transform product features into clear communication for teams and customers.
- Company: Join a dynamic tech company focused on client experience and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing customer experiences and driving efficiency with AI.
- Qualifications: 3-5 years in enablement or product marketing; strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Client Experience & Enablement Manager is responsible for translating product capabilities into clear, actionable value across the business and our customer base. Working closely with Product, you will take new features and updates and turn them into structured enablement and communication plans, enabling Sales and Post‑Sales teams to understand and communicate value, and ensuring customers receive clear, relevant, and consistent messaging. This role operates as a funnel, transforming product information into internal enablement, then refining it into customer‑facing communication and user enablement to ensure alignment across what we build, how we position it, and how customers experience it. A core part of this role is driving efficiency through AI and automation, identifying ways to streamline workflows, reduce manual effort, and scale enablement and communication while maintaining high quality.
What You’ll Do
- Develop and deliver product enablement for Sales and Post‑Sales teams, ensuring they understand new features, use cases, and how to communicate value to customers.
- Translate product updates into clear, concise internal messaging including summaries, talk tracks, and supporting materials for customer conversations.
- Own new feature enablement roll‑out, including content creation, internal communication, and coordination across business teams.
- Partner with Product to coordinate feature trainings, ensuring teams understand how capabilities work and how to communicate their value.
- Support Customer Success enablement, including onboarding, soft‑skill development, and best‑practice sharing.
- Work alongside the Chief Customer Officer to maintain and evolve enablement content and programs.
- Collect and curate best practices, customer stories, and learnings to continuously improve internal knowledge and materials.
- Maintain onboarding content and journeys within our LMS, ensuring materials are up to date while keeping maintenance lightweight and efficient.
- Continuously improve enablement delivery by identifying opportunities to automate end‑to‑end processes, from feature intake to content creation and distribution, leveraging AI to standardize workflows and reduce manual effort.
External Communication & Enablement
- Own and manage external communication related to product updates and launches, including outreach to customers and prospects through email, in‑app messaging, and lifecycle campaigns.
- Translate product updates into clear, user‑relevant messaging focused on use cases and value, ensuring communication supports both adoption and broader go‑to‑market efforts, avoiding overly technical language.
- Maintain a structured communication calendar aligned with product releases and broader business initiatives.
- Ensure a consistent voice across all user‑facing communication, collaborating with Marketing, Support, and Customer Success to avoid overlap and ensure alignment.
- Partner closely with Marketing to align on product launch communication and required assets, including newsletters, campaigns, and supporting materials such as one‑pagers or sales collateral for high‑impact or revenue‑generating features.
- Partner with Support to align on customer communications such as webinar invitations and educational content.
- Own and manage customer surveys, including setup, distribution, and ensuring data is collected effectively.
- Test and iterate on communication formats to improve engagement and effectiveness.
- Automate and scale customer communication workflows end‑to‑end, using AI to streamline content generation, segmentation, and distribution while maintaining clear, consistent, and high‑quality messaging.
About You
- Bachelor’s degree or equivalent experience in business, communications, or a related field.
- Native English speaker or equivalent fluency.
- 3–5 years experience in enablement, product marketing, customer experience, or a similar role.
- Strong communication skills with the ability to simplify complex concepts.
- Experience working cross‑functionally with Product, Sales, Customer Success, and/or Marketing teams.
- Comfortable creating and delivering content such as trainings, webinars, or presentations.
- Highly organized with the ability to manage multiple priorities.
- Curious and proactive about using AI to improve efficiency and automate workflows.
- Comfortable working in a fast‑paced, evolving environment.
Extra Credit
- Experience in SaaS/technology fields strongly preferred.
- Experience with User Guiding or similar customer messaging platform preferred.
- Experience designing or implementing automated workflows using AI tools.
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
Client Experience & Enablement Manager in London employer: Launchmetrics
At Launchmetrics, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Client Experience & Enablement Manager, you will benefit from a culture that values innovation and collaboration, with ample opportunities for professional growth through continuous learning and development. Located in a vibrant area, our team enjoys a supportive atmosphere where creativity is encouraged, and the use of cutting-edge AI tools enhances efficiency and streamlines workflows, making your role both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience & Enablement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing how they communicate value will help you align your answers with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can translate into value for the role. Keep it clear and concise, just like the messaging we aim for.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reinforce your fit for the position.
We think you need these skills to ace Client Experience & Enablement Manager in London
Some tips for your application 🫡
Show Your Understanding of the Role:Make sure to highlight your understanding of the Client Experience & Enablement Manager role in your application. We want to see how you can translate product capabilities into actionable value, so give us examples of how you've done this in the past!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to communicate your ideas and experiences. We appreciate applicants who can simplify complex concepts, just like the role requires.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Launchmetrics
✨Know the Product Inside Out
Make sure you understand the product capabilities and how they translate into value for customers. Familiarise yourself with recent updates and be ready to discuss how these can be communicated effectively to both internal teams and clients.
✨Prepare Your Communication Strategy
Think about how you would convey complex product information in a simple, engaging way. Prepare examples of how you've successfully communicated value in previous roles, especially in cross-functional settings.
✨Showcase Your Organisational Skills
Be ready to demonstrate your ability to manage multiple priorities. Share specific instances where you’ve developed structured enablement plans or communication calendars that improved team efficiency.
✨Embrace AI and Automation
Since this role involves driving efficiency through AI, come prepared with ideas on how you’ve used technology to streamline processes in the past. Discuss any experience you have with automated workflows and how they can enhance customer communication.
