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- Tasks: Lead IT and AI strategy to transform internal technology for a growing SaaS company.
- Company: Join LaunchDarkly, a leader in modern software delivery with a collaborative culture.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive health benefits.
- Why this job: Be at the forefront of AI-driven transformation and make a real impact on business growth.
- Qualifications: Proven experience in IT leadership within a B2B SaaS environment and strong AI knowledge.
- Other info: Dynamic role with opportunities for career advancement and a focus on innovation.
LaunchDarkly is hiring a Vice President of IT & Internal AI to serve as the single accountable leader for the company’s internal technology strategy, enterprise systems, and AI-driven transformation as the business scales from ~$200M ARR toward its next phase of growth. This role exists to ensure LaunchDarkly’s internal technology is not merely functional, but a competitive advantage—driving execution speed, productivity, resilience, and cost efficiency across the company. The VP, IT & Internal AI will elevate IT from a service-oriented function into a strategic, AI-first enablement organization that reduces friction, simplifies operations, and materially improves how work gets done. Reporting to the CFO, this leader will own enterprise architecture, core business systems, IT operations, integrations, continuity, and internal AI initiatives. They will partner deeply with Finance, Security, Engineering, GTM, People, and the Executive Team to modernize the company’s internal technology stack while ensuring reliability, security, and scalability.
The VP, IT & Internal AI will:
- Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
- Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
- Deliver reliable, secure, and scalable systems that executives and employees trust
- Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
- Position IT as a proactive strategic partner—not a bottleneck or reactive support function
- Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
Responsibilities:
- Internal Technology Strategy & Enterprise Architecture
- Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
- Lead principled build vs. buy decisions with a long-term, AI-aware perspective
- Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
- Ensure architectural decisions scale with company growth and increasing operational sophistication
- Core IT Operations, Reliability & Risk
- Own day-to-day IT operations, service management, and employee technology experience
- Ensure high availability and reliability of business-critical systems
- Partner closely with Security on identity & access management, controls, compliance, and incident response
- Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
- Enterprise Applications, Integrations & Data Integrity
- Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
- Ensure data flows cleanly, securely, and reliably across systems
- Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
- Reduce duplication, manual reconciliation, and brittle point-to-point integrations
- Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
- Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
- Drive measurable reductions in manual work, cycle time, and operational cost
- Balance AI-driven innovation with appropriate governance, risk management, and controls
- Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
- Cross-Functional Enablement
- Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
- Translate business needs into scalable, well-architected solutions
- Enable faster decision‑making and execution through thoughtful systems design
- Drive alignment and outcomes through credibility, influence, and strong execution
- Lead and develop a high‑performing IT organization
- Establish clear ownership, accountability, and operating rhythms
- Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
- Build a culture that balances service excellence with transformation mindset
Qualifications:
- Proven experience leading IT and enterprise systems in a B2B SaaS company at ~$200M+ ARR
- Experience modernizing internal systems during periods of rapid growth and operational complexity
- Strong understanding of how Finance, GTM, Product, and Engineering organizations depend on internal technology
- AI-First & Transformation Orientation
- Demonstrated experience driving AI-enabled automation or enterprise transformation initiatives
- Clear perspective on how AI changes workflows, cost structures, and team design
- Track record of delivering tangible productivity and cost outcomes—not just deploying tools
- Strong grounding in IT operations, identity & access management, risk mitigation, and business continuity
- Experience partnering closely with Security and compliance teams
- Appreciation for the operational and reputational risk associated with enterprise systems
- Executive Presence & Judgment
- Clear, confident communicator who can engage credibly with executives, technical teams, and cross‑functional leaders
- Strong prioritization skills with the judgment to balance speed and rigor
- Trusted partner to the CFO, CEO, and executive leadership
- High integrity and accountability mindset
Pay: Target pay ranges based on Geographic Zones for Level E1:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $338,000 - $464,000
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $304,000 - $418,000
- Zone 3: All other US locations - $287,000 - $395,000
Inclusive of 20% Bonus. LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written affirmative action plan. To do so, contact People Ops at hr@launchdarkly.com.
Vice President, IT and Internal AI employer: LaunchDarkly
Contact Detail:
LaunchDarkly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, IT and Internal AI
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only help you answer questions but also show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your skills and experiences align with the role. Tailor your message to highlight how you can drive IT and AI initiatives that support the company's growth ambitions.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It’s also a chance to reiterate your enthusiasm for the role and the value you bring to the table.
We think you need these skills to ace Vice President, IT and Internal AI
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role. We want to see how you can elevate IT and internal AI at LaunchDarkly, so don’t hold back on showcasing relevant achievements!
Showcase Your AI Knowledge: Since this role is all about AI-driven transformation, let us know about your experience with AI initiatives. Share specific examples of how you've implemented AI solutions that improved productivity or reduced costs in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point—this shows us you can communicate effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at LaunchDarkly
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the latest trends in IT and AI, especially how they can drive efficiency and productivity. Be ready to discuss specific technologies and strategies that could elevate LaunchDarkly's internal systems.
✨Showcase Your Strategic Mindset
Prepare examples of how you've transformed IT from a service function into a strategic partner in previous roles. Highlight your experience with enterprise architecture and how you’ve aligned technology strategies with business goals.
✨Demonstrate Cross-Functional Collaboration
Be ready to talk about how you've worked closely with teams like Finance, Engineering, and Security. Share specific instances where your collaboration led to successful outcomes, showcasing your ability to translate business needs into tech solutions.
✨Prepare for AI Discussions
Since this role focuses heavily on AI-driven transformation, brush up on your knowledge of AI applications in enterprise settings. Think of high-impact use cases you've implemented or seen, and be prepared to discuss how they can reduce costs and improve workflows.