At a Glance
- Tasks: Resolve complex customer issues and collaborate with a diverse team to enhance the customer experience.
- Company: Join LaunchDarkly, a growing software company with a bold mission and inclusive culture.
- Benefits: Enjoy competitive salaries, equity, remote-flexible work, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and excellent career advancement opportunities.
- Why this job: Make a real impact on software development while deepening your technical skills.
- Qualifications: Fluent in programming concepts and experienced in customer-facing technical roles.
The predicted salary is between 35000 - 45000 £ per year.
As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow.
LaunchDarkly is a growing software company with a bold mission carried out by a diverse, global team. We offer a strong compensation package including equity and benefits, remote-flexible working, and excellent salaries. We believe every software team can benefit from feature management, and we want your help making that vision a reality. If you're curious about improving the lives and work of software developers worldwide, this role will be a great fit.
Responsibilities
- Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues.
- Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action.
- Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling.
- Develop technical depth in platform and integrations to expand the range of issues you can resolve independently.
Qualifications
- Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java).
- Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success.
- 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training.
- Based in the UK, with preferred working hours aligned to EMEA business hours.
About LaunchDarkly
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
Improving the velocity and stability of software releases, without the fear of end customer outages. Delivering targeted experiences by easily personalizing features to customer cohorts. Maximizing the business impact of every feature through the ability to experiment and optimize. Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types. Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability.
At LaunchDarkly, we believe in the power of teams. We value diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Technical Support Engineer - EMEA employer: LaunchDarkly
LaunchDarkly is an exceptional employer that champions a culture of inclusion and diversity, offering a collaborative environment where Technical Support Engineers can thrive. With a strong compensation package, remote-flexible working options, and ample opportunities for professional growth, employees are empowered to deepen their technical skills while contributing to a mission that enhances the lives of software developers globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - EMEA
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at LaunchDarkly or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to LaunchDarkly.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like LaunchDarkly.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like LaunchDarkly that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Engineer - EMEA
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at LaunchDarkly.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at LaunchDarkly and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at LaunchDarkly
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If LaunchDarkly uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
