At a Glance
- Tasks: Resolve complex customer issues and collaborate with a diverse team to enhance the customer experience.
- Company: Join LaunchDarkly, a growing software company with a bold mission and inclusive culture.
- Benefits: Enjoy competitive salaries, equity, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a humble, open, and collaborative team that values diversity and inclusion.
- Why this job: Make a real impact on developers' lives while deepening your technical skills in a supportive environment.
- Qualifications: Fluent in programming concepts with at least 2 years in a customer-facing technical role.
The predicted salary is between 35000 - 45000 £ per year.
As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow.
Responsibilities:
- Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues.
- Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action.
- Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling.
- Develop technical depth in platform and integrations to expand the range of issues you can resolve independently.
Qualifications:
- Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java).
- Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success.
- 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training.
- Based in the UK, with preferred working hours aligned to EMEA business hours.
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from 'Verified Recruiter' accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process.
Technical Support Engineer - EMEA in London employer: LaunchDarkly
LaunchDarkly is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Senior Solutions Engineer role. With a strong emphasis on employee growth and development, team members are encouraged to engage in meaningful projects that drive impact across enterprise clients. The London office serves as a collaborative hub, offering unique opportunities for workshops and networking within the vibrant tech community of EMEA.
