At a Glance
- Tasks: Resolve complex customer issues using the LaunchDarkly platform and collaborate with other engineers.
- Company: LaunchDarkly focuses on improving software delivery for developers, enhancing customer experiences.
- Benefits: Opportunities for growth and a commitment to diversity within the team.
- Other info: Position based in New London, UK, with EMEA-aligned working hours.
- Why this job: Join a collaborative team dedicated to innovating software delivery and enhancing customer success.
- Qualifications: Requires 2+ years in a customer-facing technical role and fluency in programming languages like Node.js or Java.
The predicted salary is between 35000 - 45000 £ per year.
As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow.
Responsibilities:
- Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate‑complexity customer issues.
- Resolve customer issues using established troubleshooting practices; elevate non‑routine or ambiguous cases with a recommended course of action.
- Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling.
- Develop technical depth in platform and integrations to expand the range of issues you can resolve independently.
Qualifications:
- Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java).
- Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success.
- 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training.
- Based in the UK, with preferred working hours aligned to EMEA business hours.
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Technical Support Engineer - EMEA New London, England, United Kingdom employer: LaunchDarkly Group
LaunchDarkly is located in New London, UK, and is committed to fostering a diverse and inclusive workplace. The team values collaboration and respect, aiming to improve software delivery for developers globally. Employees enjoy opportunities for professional growth and development.
