At a Glance
- Tasks: Manage client relationships and ensure smooth project transitions while supporting commercial operations.
- Company: Join Launch Studio, a creative agency in St Albans with a collaborative culture.
- Benefits: Competitive salary, 22 days holiday, private healthcare, and a company bonus scheme.
- Other info: Hybrid work model with opportunities for networking and professional growth.
- Why this job: Make a real impact on clients and the business while growing your career in a dynamic environment.
- Qualifications: Experience in client services or project management with strong relationship-building skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a proactive, commercially minded and highly organised Client Services Manager to join our team at Launch. You’ll become the main day-to-day contact for a portfolio of clients, taking ownership of their experience with Launch from the moment they come on board. Working closely with our Founder, Head of Strategy, Design Director, Studio Operations Manager, and Finance Coordinator you’ll ensure projects transition smoothly into the studio, clients remain informed throughout delivery and every relationship continues to grow over time. This role combines client relationship management, commercial ownership and project coordination. You’ll help clients get the very best from Launch, identify opportunities to grow existing accounts, represent the studio at networking and industry events, and play a key role in the continued growth of the business.
What's the deal?
- Location: Full-time (37.5 hours per week)
- Contract: Permanent
- Location: Hybrid, including 3 days per week at our studio on London Road, St Albans, Hertfordshire, AL1 1NG
Who we are
Launch Studio is a creative agency based in the heart of St Albans, Hertfordshire. We work with our clients to understand their priorities, applying our design, branding and strategic expertise to move their business forward, through long-term relationships that sit naturally alongside their internal teams. Our work spans everything from branding and websites to sales decks, social content, campaigns and day-to-day design support.
What's in it for you?
- Salary band £35–45k based on experience
- 22 days holiday + Christmas Eve + Own birthday* (+ England bank holidays)
- Private healthcare*
- Company bonus scheme*
* Subject to successful completion of probation
What you'll be doing
These responsibilities combine client relationship management, commercial ownership and project coordination across the studio.
- Build client relationships: Become the day‑to‑day point of contact for your clients, building trusted relationships through clear communication, proactive support and a genuine understanding of their business and objectives.
- Manage new client transitions: Take ownership of new opportunities once they enter the studio, ensuring a smooth transition from our Founder and Head of Strategy into delivery, establishing strong client relationships from day one and setting every project up for success.
- Support commercial administration: Support quotations, purchase orders, invoicing and payment tracking, ensuring commercial information is recorded accurately and project finances remain organised.
- Manage project coordination: Work closely with our Design Director and Studio Operations Manager to scope projects, agree resource, budgets and timelines, before coordinating day‑to‑day delivery. Keep clients informed, meetings organised, actions tracked and project information up to date, ensuring every project runs smoothly and nothing gets missed.
- Grow existing accounts: Become a trusted extension of your clients’ teams, identifying opportunities to introduce additional services, strengthen relationships and grow existing accounts through thoughtful cross‑selling, upselling and repeat business.
- Represent Launch: Represent Launch confidently at networking events, industry functions and client meetings, building relationships that strengthen our reputation and create future opportunities for the studio.
- Coordinate production & procurement: Alongside our Operations Manager, coordinate the sourcing and delivery of printed materials, merchandise, event assets and other physical brand outputs through our trusted supplier network, maintaining quality, timing and commercial awareness throughout.
What you'll bring
We’re looking for someone commercially aware, organised and confident working with clients.
- Experience in client services, account management or project management.
- Strong relationship‑building skills and the ability to develop long‑term client partnerships.
- An understanding of how branding and design support business growth.
- Commercial awareness, with confidence discussing budgets, scope and opportunities.
- Excellent organisational skills, with the ability to manage multiple clients and projects.
- A proactive approach to improving processes that keep projects on track.
- Confidence representing Launch with clients, suppliers and at networking events.
- A collaborative approach, working closely with the wider studio team.
- Good attention to detail across project coordination and commercial administration.
- An understanding of quotations, purchase orders, invoicing and B2B commercial processes.
- Clear written and verbal communication with excellent spelling and grammar.
Please note: We will only contact applicants selected to move forward to interview stage, due to the high volume of applications received.
Client Services Manager employer: Launch Studio
At Launch Studio, we pride ourselves on fostering a dynamic and supportive work environment in the heart of St Albans. As a Client Services Manager, you'll enjoy a competitive salary, generous holiday allowance, and private healthcare, all while playing a pivotal role in nurturing client relationships and driving business growth. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both personally and professionally within our creative agency.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Launch Studio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Launch Studio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Launch Studio:Your cover letter is your chance to shine! Tell us why you want to work at Launch Studio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Launch Studio!
How to prepare for a job interview at Launch Studio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
