Kiosk Attendant, The Barn Bistro Coffee Dock
Location: The Barn Bistro, Newry
Reports to: General Manager
Purpose of the Role
To run the Barn Bistro kiosk independently, serving freshly made hot drinks and sandwiches to a high standard, providing friendly and efficient customer service, and keeping the kiosk clean, safe and well stocked throughout the shift.
About the role
Key Responsibilities
Customer service
- Greet every customer warmly and serve them promptly, including at busy times.
- Prepare and serve hot drinks (coffee, tea, hot chocolate, etc.) to the Barn Bistro recipe and quality standards.
- Prepare, assemble and serve sandwiches and other food items freshly to order or from the display, following portion and presentation guidelines.
- Answer questions about the menu, ingredients and allergens accurately, and refer to the allergen information whenever unsure.
- Deal with queries and complaints politely, and elevate to a manager where necessary.
Opening the kiosk (from 8:00am)
- Open up, switch on and check all equipment (coffee machine, fridges, till, card terminal).
- Check stock, dates and temperatures, and set up the display and serving area.
- Complete opening checklists and temperature logs.
Cash handling and sales
- Operate the till and card terminal accurately and process all sales correctly.
- Handle cash responsibly, keep the float secure and carry out cash-ups as instructed.
- Report any discrepancies to management immediately.
Food safety and hygiene
- Follow HACCP procedures and all food safety, hygiene and allergen policies.
- Maintain personal hygiene and wear the correct uniform at all times.
- Record fridge/hot-hold temperatures, cleaning and date-labelling as required.
- Store and rotate stock correctly (first in, first out) and dispose of out-of-date items.
Cleaning and presentation
- Keep the kiosk, equipment, counters and surrounding area clean and tidy throughout the shift.
- Complete cleaning schedules, including coffee machine cleaning and end-of-day deep clean.
Stock and ordering
- Monitor stock levels of drinks, food, cups and consumables, and report shortages to management in good time.
- Receive and check deliveries where they fall within the shift.
Closing the kiosk
- Complete cash-up and secure takings as per procedure.
- Clean down, restock for the next day and complete closing checklists.
- Switch off equipment and lock up securely.
Lone Working Responsibilities
- Work safely and confidently without direct supervision.
- Follow the lone working procedure, including check-in/check-out arrangements with management.
- Know the emergency, fire and first aid procedures, and the location of the first aid kit and fire exits.
- Report any accidents, incidents, near misses or security concerns immediately.
- Never leave the kiosk unattended or unsecured without following the agreed procedure (e.g. for breaks, locking the till).
- Contact the manager promptly if unwell, if there is a problem with equipment, or if help is needed.
Person Specification
Essential
- Friendly, positive and professional manner with customers
- Reliable, punctual and trustworthy, with a good attendance record
- Able to work on their own initiative and stay calm under pressure
- Good communication, numeracy and cash-handling skills
- Willingness to learn and follow procedures
- Basic Food Safety/Hygiene certificate (or willingness to complete training)
Desirable
- Previous experience in a café, kiosk, coffee shop or retail setting
- Barista experience
- Knowledge of allergen management
- First aid training
Working Conditions
- Shifts fall between 8:00am and 5:00pm, [including weekends/bank holidays as rostered].
- The role is on your feet for most of the shift, with some lifting of stock.
- Unpaid/paid breaks as per company policy and applicable employment law, with break cover arranged in advance.
- Uniform provided.
About the company
At Launch Recruitment, we are dedicated hospitality recruitment specialists passionate about connecting outstanding talent with leading hotels, resorts, and restaurants.
We bridge the gap between ambitious professionals and premier hospitality venues across the sector.
Our purpose is simple: transforming careers and empowering businesses by placing the right people in the right roles.
Whether supporting front-of-house teams, culinary talent, or senior management, we drive success through meaningful partnerships.
Required Criteria
- Must be confident and comfortable working on your own, as well as part of a larger team
- Must have strong customer service skills
- Strong cash handling skills
Desired Criteria
- Food safety & Haccp qualifications
Skills you'll need
- Hospitality
- Food Service Skills
- Bakery Skills
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