General Manager
General Manager "The Barn Bistro & Cocktail Lounge"
Bistro & Cocktail Lounge
Location: The Quays Shopping Centre Newry
Reports to: Owner / Director
Contract: Full-time, permanent (evenings, weekends and bank holidays required)
Salary: £40,000 - £45,000 & Performance related profit share bonus (dependant on pre agreed KPI's)
About the role
The Barn Bistro & Cocktail Lounge in Newry is a new exciting day & night bistro and cocktail lounge combining quality food, a craft cocktail offering and a lively, welcoming atmosphere. We are looking for a hands-on General Manager to run the venue day to day, lead & guide the team and deliver a consistently excellent guest experience from the first dinner service to the last drinks of the night.
Key Responsibilities
Operations
- Oversee all front-of-house and back-of-house operations across opening, service and close
- Ensure smooth transitions between the bistro dining period and evening cocktail trade
- Maintain high standards of cleanliness, presentation, ambience and service
- Manage reservations, events, private hire and promotions
- Act as duty manager on busy nights, including weekends and late finishes
People & Team Leadership
- Recruit, train, schedule and develop all staff
- Build a positive, accountable team culture with clear standards and regular feedback
- Manage rotas, labour costs, holidays and absence
- Handle performance management, disciplinaries and grievances in line with employment law
Financial Management
- Deliver on sales, gross profit and labour targets
- Control stock, ordering, wastage, cash handling and supplier relationships
- Produce monthly reporting, budgets and forecasts for the owners
- Identify opportunities to grow revenue through menu engineering, upselling and events
Food & Drink Offering
- Work with the kitchen and floor teams to develop menus and cocktail lists
- Maintain consistent quality, portion control and pricing integrity
- Champion product knowledge and drive a strong cocktail and hospitality culture
Compliance, Health & Safety
- Ensure full compliance with licensing law, including licensing hours and responsible service of alcohol
- Maintain food safety (HACCP), allergen management and hygiene records
- Oversee health and safety, fire safety, incident logging and staff training records
- Manage security and door policy, and protect guest and staff welfare in a late night environment
- Keep the premises ready for inspection by environmental health, licensing and other authorities
Guest Experience & Marketing
- Handle guest feedback and complaints promptly and professionally
- Monitor online reviews and respond appropriately
- Support social media, local marketing, partnerships and community engagement
Candidate Profile
Essential
- Minimum 3 years' management experience in a hospitality environment, background in hotels is a plus
- Proven record of managing teams, budgets and P&L
- Strong knowledge of licensing, food safety and health and safety requirements
- Confident leader who stays calm and decisive under pressure
- Excellent communication and customer service skills
- Flexibility to work evenings, weekends, bank holidays and late nights
Desirable
- Cocktail and spirits knowledge
- Food hygiene qualification (Level 3 or equivalent) and health and safety qualification
- Experience with EPOS, rota and stock management systems
- Experience running events, live music or private functions
- Previous experience opening or launching a venue
What We Offer
- Competitive salary and performance bonus
- Opportunity to shape a new venue and its team, you will be the face of the business
- Staff meals and discounts
- Training and career development
- Future to expand with the business as new locations open
Required Criteria
- Must have relevant permission to work in the country
- Must be prepared to work the required hours and times of business
Skills you'll need
- Budget Control
- Client Relationship Management
#J-18808-Ljbffr
