Dispensary Assistant/Counter Clerk in Launceston

As a Dispensary Assistant, you will be joining an enthusiastic and hardworking team of colleagues that work together to make a positive difference to the lives of their patients. You will provide support to the Dispensary Team and project a professional, positive and friendly image to patients and colleagues either face to face or over the telephone.

Main duties of the job:

• Assisting at the Dispensary hatch to include collection of prescription charges/checking patient exemption statements, filing FP10s.
• Maintaining full and accurate records when necessary.
• Dealing with queries from patients either written, emailed or over the phone.
• Sorting FP10s as relevant.
• Recording all actions on patient records.
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
• Assisting in stock checks and keeping the work areas clean and tidy.
• Ensuring drugs are received and stored in the appropriate manner in accordance with the manufacturers' instructions/Practice SOPs.
• Ensuring refrigerated items are stored at the appropriate temperature/checking and noting the electronic fridge recordings regularly.
• Assisting Dispensing team with selecting medications against FP10 for dispensing.
• Assisting with the opening and closure of the Dispensary as per rota.
• Liaising with other medical professionals.
• Alerting any cause for concern to the Dispensary Manager/GP.
• Providing cover for annual leave/sickness/busy periods.
• Keeping up to date with training and attend any mandatory training programme implemented by the practice in line with practice policy.

About us:

We are a very large, quick paced practice so being able to use your own initiative, work under pressure, keep to deadlines and have excellent organisational, interpersonal and communication skills, and be able to show compassion to patients is a requirement of any role within the practice. As a forward-thinking practice we support both the progression and well-being of our employees.

Some of our benefits include:

• Access to NHS Pension Scheme.
• 25 days annual leave plus pro-rata bank holidays.
• Training.

Job responsibilities:

• To assist patients with prescription collections and dispensary queries from patients either written, emailed, over the phone or face to face.
• To collect all due prescription charges and ensure that the patient declaration on the reverse side of the FP10 is duly filled in and signed by the patient, checking patient exemption statements.
• Processing signed FP10s as appropriate in the dispensary working system.
• To ensure all monies received or handled on behalf of the practice are appropriately stored and a record kept of all financial transactions.
• Process repeat prescription requests received in accordance with practice policy.
• Dealing with any administrative tasks required by the Dispensary Manager.
• Liaison with community pharmacies, care homes and wholesalers.
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
• Ensuring drugs are received and stored in the appropriate manner in accordance with the manufacturers' instructions/Practice SOPs.
• Ensuring refrigerated items are stored at the appropriate temperature/checking and noting the electronic fridge recordings regularly.
• Recording all actions on patient records.
• Liaising with other medical professionals.
• Alerting any cause for concern to the Dispensary Manager or GP.
• Assisting in stock checks and keeping the work areas clean and tidy.
• Providing cover for annual leave/sickness/busy periods.
• Keeping up to date with training and attend any mandatory training programme implemented by the practice in line with practice policy.
• Implementing any other duties required of you to ensure the smooth running of the Practice which may involve assisting in other Departments.
• Any additional duties required to ensure our service to patients is secured.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional:

The post holder will participate in any training deemed suitable or necessary Development Programme implemented by the Practice as part of their employment, such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the Practice and will alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources. Participate in audit where appropriate.

Person Specification:

• Experience in a customer/patient facing role.
• Excellent customer service skills both face to face and on the telephone.
• Experience of working in a fast paced, pressured environment.
• Experience using Microsoft Office packages.
• Excellent attention to detail.
• Organisation and coordination skills.
• Experience of working in a pharmacy and/or dispensary setting.
• Experience of working within a GP practice.
• Experience of using a clinical system (Systmone would be advantageous).

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.