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- Tasks: Welcome patients, manage appointments, and support the practice team in a friendly environment.
- Company: Latymer Road Surgery, a caring GP practice with a diverse patient base.
- Benefits: Full-time hours, supportive team, and opportunities for personal growth.
- Why this job: Join a dedicated team making a real difference in community healthcare.
- Qualifications: Experience in a busy team, good communication skills, and a willingness to learn.
- Other info: Flexible role with a chance to develop your administrative skills.
The predicted salary is between 24000 - 36000 £ per year.
Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients. We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.
We are looking for someone to join our friendly reception team on a full-time basis for 30 hours a week, 7:45am - 19:00pm Monday-Friday by ROTA shift duty.
Main duties of the job:- Opening and closing of practice, maintaining security
- Receive and welcome patients and visitors promptly and courteously
- Handle general enquiries and booking appointments
- Register new patients following practice registration procedure
- Receive and deal with letters and deliveries. Distribute as appropriate and follow protocols.
- Receive and action prescription requests
- Deal with outgoing letters and courier collections
- Action E-consults daily with instruction from Triage team
- Use of the EMIS Web clinical information system:
- Action Emis tasks and monitor Emis workflow
- Manage prescription requests according to protocol
- Complete patient registration online and face to face & update patient details
- Action patient referrals through the E-referrals system
- Monitor personal NHS mail and practice NHS mailboxes
- Use of the Docman document management system:
- Action the Docman workflow tasks that have been sent to the reception team and ensure that these remain up to date
- Be flexible to cover colleagues in their absence including short notice cover for sickness/holiday leave
- Attend practice meetings
- Patient call lists weekly to assist with QOF target
- Other admin works assigned by manager
About us: Latymer Road Surgery is proud to have received a "Good" rating from the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care.
Job responsibilities:- Provide general support to the practice team while presenting a welcoming and professional image to patients and visitors, both in person and over the phone.
- Greet, assist, and guide patients in accessing the appropriate services or healthcare professionals in a polite, efficient, and effective manner.
- Perform a range of administrative tasks to help ensure the smooth operation of the practice, including secretarial and clerical support for clinical staff and other team members.
- Support clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare organizations.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing and distributing incoming (and outgoing) mail
- Patient registration and QOF call lists
- Other admin works assigned by manager
- Clerical support to clinical staff
- Experience of working within a busy multidisciplinary team.
- Have willingness to learn
- Ability to communicate clearly and effectively, both written & verbally
- GCSE
- Experience of working in a GP Practice
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist employer: Latymer Road Surgery
Contact Detail:
Latymer Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Latymer Road Surgery. Understand their values and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a receptionist, especially in handling patient enquiries and managing appointments.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist at Latymer Road Surgery. Highlight your relevant experience and skills that match the job description, especially your ability to communicate effectively and work in a team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Latymer Road Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Latymer Road Surgery. Familiarise yourself with their values, patient care approach, and any recent news or updates. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, clear communication is key. Prepare examples of how you've effectively communicated with patients or team members in previous roles. Practising common interview questions can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work collaboratively and adapt to changing situations. Share experiences where you've covered for colleagues or handled unexpected challenges. This will reassure them that you're a reliable team player who can maintain the practice's smooth operation.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios you might face as a receptionist. Think about how you would handle difficult patients, manage appointment bookings, or deal with administrative tasks. Being ready with practical solutions will demonstrate your problem-solving skills and readiness for the role.
