At a Glance
- Tasks: Support new clients, manage enquiries, and ensure exceptional service delivery.
- Company: Join Latus Group, a leading Occupational Health and Wellbeing provider in the UK.
- Benefits: Enjoy 20 days leave, Bupa healthcare, life insurance, and exclusive discounts.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact by helping clients stay healthy and productive.
- Qualifications: Strong admin skills, excellent communication, and customer-focused approach required.
The predicted salary is between 28530 - 34870 £ per year.
At Latus Group, we're on a mission to empower healthier working lives. As one of the UK's leading Occupational Health and Wellbeing providers, we partner with organisations nationwide to help their people stay healthy, safe and productive. We are now looking for a Customer Success Representative to join our team based in Hull.
Playing a key role in delivering an exceptional client experience, you will support new client onboarding, manage customer enquiries, and ensure queries and feedback are handled efficiently across the business. Acting as a central point of contact, you will build strong client relationships, provide a professional and responsive service, and work closely with internal teams to ensure clear communication, seamless collaboration, and successful outcomes for our customers.
Key Responsibilities
- Supporting the seamless onboarding of new clients across Latus Group services
- Guiding customers through key processes, systems, and points of contact from day one
- Managing shared customer enquiry inboxes and ensuring all communications are handled efficiently
- Responding to client enquiries promptly, professionally, and with a customer-first approach
- Monitoring customer feedback and ensuring concerns are addressed effectively
- Identifying feedback trends and highlighting insights to support service improvement
- Acting as the key link between customers and internal teams to ensure timely resolution of queries
- Providing administrative support to the Health Surveillance team as required
- Assisting wider business functions, including Clinical Administration, to support operational needs
- Maintaining accurate and up-to-date records of customer interactions and service activity
Key Requirements
- Strong administrative experience within a fast-paced, office-based environment, with confidence using a range of IT systems
- Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels
- Highly organised with strong time management skills and the ability to prioritise effectively
- Capable of managing multiple enquiries, tasks, and deadlines simultaneously
- Exceptional attention to detail and accuracy in all aspects of work
- Professional, proactive, and customer-focused approach to service delivery
- Proficient in Microsoft Office and experienced in using CRM and administrative systems
- Previous experience within a Customer Service, Customer Success, or client-facing role (desirable)
- Experience within Occupational Health, Healthcare, or Professional Services environments (desirable)
- Experience managing shared inboxes, customer enquiries, or case management systems (desirable)
Benefits
- 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
- Bupa Healthcare Cash Plan to support your health and wellbeing
- Life insurance for added peace of mind
- Contributory pension scheme
- Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
- Exclusive employee discounts across a wide range of retail brands
Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.
Closing date: This vacancy may close before the stated deadline if enough applications are received. Early submission is therefore advised.
For further information please reach out to: Kitty.Fisk@latusgroup.co.uk or Recruitment@latusgroup.co.uk
Customer Service Representative employer: Latus Group
At Latus Occupational Health, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our team. Our supportive work culture fosters strong relationships and collaboration, allowing you to make a meaningful impact in your role as an Occupational Health Nurse Advisor. With a focus on person-centred care and the opportunity to work closely with one client, you'll enjoy the autonomy to provide tailored advice while benefiting from ongoing development opportunities in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Latus Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Latus Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Latus Group:Your cover letter is your chance to shine! Tell us why you want to work at Latus Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Latus Group!
How to prepare for a job interview at Latus Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
