At a Glance
- Tasks: Support our After-sales team by answering enquiries and preparing quotations.
- Company: Join Gartec, a friendly team dedicated to excellent customer service.
- Benefits: Enjoy 25 days' holiday, company pension, and free on-site parking.
- Other info: Full training provided; great opportunities for personal and professional growth.
- Why this job: Be part of a supportive environment while developing your administrative skills.
- Qualifications: Previous admin or customer service experience and strong communication skills.
The predicted salary is between 28000 - 31000 £ per year.
- Gartec
- Aylesbury
- Quotes Administrator
Aftersales Team Administrator to join our friendly team and help deliver excellent customer service.
The Role
You'll provide administrative support to our busy After-sales department, supporting customers and ensuring our service operations run smoothly.
Key Responsibilities
- Answer customer enquiries by phone and email.
- Prepare quotations, assist with invoicing and provide general administrative support.
- Process service reports, certificates and customer documentation.
- Maintain accurate customer records and update internal systems.
- Support service managers and engineers with day-to-day administration.
- Liaise with customers and internal teams to ensure a high level of service.
About You
- Previous experience in an administrative or customer service role.
- Excellent communication and organisational skills.
- Confident using Microsoft Office (Outlook, Word and Excel).
- Able to manage multiple tasks and work in a fast-paced environment.
- Friendly, professional and customer-focused.
Experience within the lift industry, engineering, facilities management or service scheduling would be an advantage, but full training will be provided.
What We Offer
- 25 days' holiday plus bank holidays
- Company pension
- Free on-site parking
- Training and development opportunities
- Friendly and supportive team environment
- Employee Assistance Programme
- Perkbox and Gym Membership
- Cycle to work scheme
- Company Events
If you're an organised administrator who enjoys working with people and providing excellent customer service, we'd love to hear from you.
- Division Gartec Locations Aylesbury
- Gartec
- Aylesbury
- Quotes Administrator
- #J-18808-Ljbffr
Quotes Administrator in Aylesbury employer: Latour Future Solutions AB
Gartec Aylesbury is an excellent employer that prioritises a friendly and supportive team environment, making it an ideal place for those who thrive on collaboration and customer service. With generous benefits such as 25 days' holiday, a company pension, and opportunities for training and development, employees are encouraged to grow and excel in their roles. Located in Aylesbury, the company also offers unique perks like free on-site parking and a cycle to work scheme, ensuring a rewarding work-life balance.
Contact Details:
Latour Future Solutions AB Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quotes Administrator in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Latour Future Solutions AB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Latour Future Solutions AB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quotes Administrator in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Latour Future Solutions AB:Your cover letter is your chance to shine! Tell us why you want to work at Latour Future Solutions AB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Latour Future Solutions AB!
How to prepare for a job interview at Latour Future Solutions AB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
