At a Glance
- Tasks: Provide friendly customer service, manage facilities, and support events in beautiful outdoor settings.
- Company: Join Forestry England, a leader in environmental conservation and visitor engagement.
- Benefits: Competitive salary, generous pension contributions, flexible working, and tailored learning opportunities.
- Other info: Work outdoors, collaborate with a supportive team, and enjoy a diverse culture.
- Why this job: Make a difference in nature while gaining valuable experience and skills.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 26959 - 26959 £ per year.
Key responsibilities & accountabilities
- Provide face‑to‑face customer service at peak times, handling credit card sales and giving advice and information to visitors in an inclusive, positive and friendly manner, as well as proactively selling Forestry England memberships.
- Regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas.
- Support in completing tree checks across recreation sites, trails and public rights of way.
- Oversee parking infrastructure, addressing any issues quickly to ensure a hassle‑free experience for visitors.
- Support the maintenance of recreation facilities, including litter management, bin emptying, replenishing toilet consumables, vegetation management, signage installation and basic DIY to maintain a safe and enjoyable environment.
Barrier opening and toilet cleaning may be required on occasion.
- Support delivery of events on recreation sites, including events run by Forestry England and third parties, as well as monitoring authorised permissions.
- Undertake visitor surveys, compile data and present findings in written reports.
- Promote sites and activities via social media in conjunction with the marketing and communications team.
- Facilitate all‑terrain mobility scooter hire, including delivery of hire to customers and basic safety checks.
- Respond to unexpected incidents (e. g. lost children, first aid incidents) and support emergency services as required.
- Work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
- Be willing to train in first aid and help when needed, contributing to safe and effective visitor support services.
- Follow Forestry England’s procedures for risk assessments and customer service, being consistent and efficient.
- Carrying out minor repairs.
- Helping with stock management and any other tasks reasonably requested by your line manager.
Person specification
Skills, knowledge & experience
Essential professional and technical experience
- Experience in delivering excellent customer service both in‑person and using a variety of digital platforms.
- Willingness and ability to work outdoors in all weathers and to carry out manual tasks.
- Proven ability to work as part of a team.
- Practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment.
- Competent IT user with experience in MS Office suite of applications.
Desirable professional and technical experience
- Basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails.
- Experience of operating electronic admissions or retail till systems.
- Experience of managing stock.
- Working knowledge of risk assessments and safe working in an outdoor setting.
- Experience of working at a visitor attraction in the heritage and/or environment sector.
Qualifications
Essential
- Full UK driving licence.
- A GCSE in Maths and English or functional skills equivalent or equivalent Engineering subject.
- Behaviours
- Working Together
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
Benefits
Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an employer contribution of 28.97%.
- #J-18808-Ljbffr
Visitor Services Officer in Birmingham employer: Latortugaviva
Yorkshire Wildlife Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to employee growth and development, the Trust offers unique opportunities to engage in meaningful conservation work while collaborating with passionate individuals across the Great North Bog. Located in a vibrant region, the Trust not only values diversity but also actively promotes a culture of teamwork and innovation, making it an ideal place for those looking to make a positive impact on nature and their community.
