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- Tasks: Interface with clients, troubleshoot technical issues, and manage orders.
- Company: Join a growing engineering business near Hedge End.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Why this job: Make a real difference by solving technical problems for clients.
- Qualifications: Experience in a technical role and strong communication skills.
- Other info: Work Monday to Friday, 37.5 hours per week.
The predicted salary is between 38000 - 42000 £ per year.
Our engineering client based near Hedge End is looking for a Customer Support Engineer / Technical Services Coordinator. The successful candidate will be required to interface with clients, deal with inbound queries / orders and troubleshoot technical problems. You will also be required to carry out the following:
- Identify parts
- Raise orders on system and quote for parts
- Collaborate with other teams to resolve technical issues
- Manage customer expectations and keep them updated at all times
- Professionally pack and label parts for shipment
The ideal candidate will have the following skills / background:
- Proven experience in a technical (engineering) role
- A sound knowledge of electrical, mechanical and hydraulic components
- High proficiency in MS products, Word, Outlook, Excel
- Reliable and effective communication skills
This is a fantastic opportunity to join a local and growing engineering business.
Hours: 37.5 hrs per week, Monday - Friday
Salary: £38,000 p/a - £42,000 p/a
Customer Support Engineer in Southampton employer: Latitude Recruitment
Contact Detail:
Latitude Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Customer Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge, especially around electrical, mechanical, and hydraulic components. Be ready to showcase how your experience aligns with troubleshooting and managing customer expectations.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you effectively communicate with clients and collaborate with teams. Share examples of how you've managed customer queries and kept them updated.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Support Engineer position. Plus, it shows you're serious about joining our growing engineering business.
We think you need these skills to ace Customer Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical roles, especially with electrical, mechanical, and hydraulic components. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Support Engineer role. Share specific examples of how you've successfully handled client queries or technical issues in the past.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see that you can manage customer expectations like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Latitude Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical, mechanical, and hydraulic components. Be ready to discuss specific examples from your past experience where you've successfully troubleshot technical issues.
✨Master the Art of Communication
Since you'll be interfacing with clients and managing their expectations, practice clear and concise communication. Think about how you can explain complex technical problems in a way that's easy for non-technical clients to understand.
✨Familiarise Yourself with MS Products
As proficiency in MS Word, Outlook, and Excel is key, ensure you're comfortable navigating these tools. You might even want to prepare a few examples of how you've used them effectively in previous roles.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be prepared to share instances where you've worked with other teams to resolve issues. Highlight your ability to work well with others and keep everyone updated throughout the process.