At a Glance
- Tasks: Manage customer follow-ups and convert interest into revenue through effective communication.
- Company: Dynamic manufacturing company near Portsmouth with a growing team.
- Benefits: 25 days holiday, company bonus, pension scheme, and employee assistance programme.
- Other info: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Join a vital role in driving sales and making a real impact on customer satisfaction.
- Qualifications: Experience in sales support or customer service, strong communication skills, and CRM knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Our manufacturing clients based close to Portsmouth have an exciting opportunity for a Sales Application Specialist to join their growing team. The Sales Application Specialist is responsible for proactively managing customer follow-ups relating to cable assembly samples, free-of-charge product requests, quotations, price support requests, and exhibition leads. This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.
Main Duties and Responsibilities:
- Sample Follow-Up
- Track and monitor all product samples built and sent to customers.
- Follow up with customers to obtain feedback on sample performance, suitability, and next steps.
- Identify opportunities to convert approved samples into production orders.
- Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.
- Quotation & Price Support Follow-Up
- Follow up on price support requests and special pricing quotations.
- Work closely with the sales and technical teams to address objections and accelerate order closure.
- Update CRM with quotation status and forecast updates.
- CRM & Reporting
- Maintain accurate CRM records for all customer interactions.
- Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.
- Track conversion rates from sample to quotation to order.
Key Performance Indicators (KPIs):
- Sample-to-order conversion rate
- Quotation-to-order conversion rate
- CRM data accuracy
Required skills & experience:
- Previous experience in internal sales, sales support, business development, or customer service preferred.
- Strong telephone communication skills and confidence in proactive outbound calling.
- Experience following up quotations or sales leads.
- Highly organised with strong attention to detail.
- CRM system experience preferred.
- Ability to build rapport and maintain professional customer relationships.
Working hours: 8:00-16:30 Monday to Thursday, and 8:00-15:30 on Fridays
Benefits:
- 25 days holiday plus bank/public holidays
- Additional 3 days off over the festive period
- Employee Assistance Programme
- Company pension scheme
- Life Cover 3x salary
- Company bonus scheme
- Cycle to Work Scheme
Sales Application Specialist in Portsmouth employer: Latitude Recruitment
Latitude Recruitment is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the HR and payroll sectors. Located near Long Crendon, the company offers a dynamic environment where team members can thrive while contributing to meaningful HR functions in a manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Application Specialist in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your follow-up skills! Since this role is all about managing customer interactions, be ready to demonstrate how you would handle follow-ups and maintain strong communication with clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales Application Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Application Specialist role. Highlight your experience in sales support, customer service, and any relevant CRM systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help us convert interest into revenue. Be sure to mention your strong communication skills and attention to detail.
Showcase Your Follow-Up Skills:Since follow-ups are key in this role, give examples of how you've successfully managed customer interactions in the past. Whether it's tracking samples or following up on quotations, we want to know how you keep things organised and efficient.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything in one place and makes it easier for you to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Latitude Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products you'll be discussing, especially cable assemblies. Understand their features, benefits, and common customer queries. This will help you confidently answer questions and demonstrate your expertise during the interview.
✨Showcase Your Follow-Up Skills
Prepare examples of how you've successfully managed follow-ups in previous roles. Highlight your ability to track customer interactions and convert leads into sales. This will show that you understand the importance of timely communication and can drive opportunities through the sales pipeline.
✨Demonstrate CRM Proficiency
Familiarise yourself with common CRM systems and be ready to discuss your experience with them. If you’ve used a specific system, mention how you maintained accurate records and tracked customer interactions. This will reassure the interviewer that you can handle their CRM requirements effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions or follow-up calls. Practice how you would handle objections or questions from customers. This will help you showcase your strong telephone communication skills and build rapport, which are crucial for this role.
