At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic role.
- Company: Join a growing manufacturing business with a supportive and friendly culture.
- Benefits: Enjoy 25 days holiday, a pension scheme, and opportunities for skill development.
- Other info: Flexible working hours and a chance to grow with the company.
- Why this job: Make a real impact by helping customers and supporting smooth operations.
- Qualifications: Strong admin skills and customer service experience are essential.
- Customer Service Administrator
- Introduction
We are looking for a Customer Service Administrator to join the team in Poole in this varied and important role.
You will provide a combination of customer service and administrative support, helping to ensure the site's customers receive an excellent level of service while supporting the smooth movement of goods both domestically and internationally.
This is a great opportunity for a strong all-round administrator with customer service experience who enjoys variety and working collaboratively across different areas of a business.
Approximately 50% of the role will focus on customer service, with the remaining 50% providing administrative support and working closely with teams across the wider business.
Responsibilities
- Managing shared customer service and sales inboxes, responding to enquiries promptly and professionally.
- Answering incoming calls, handling customer queries and directing calls where appropriate.
- Building and maintaining positive customer relationships.
- Resolving customer issues and escalating where required.
- Maintaining accurate customer records and filing systems.
- Producing and maintaining S&OP reports to support operational planning.
- Compiling and distributing sales reports, ensuring data is accurate and provided within agreed timescales.
- Supporting reporting and data analysis requirements across the business.
- Arranging import and export freight shipments and liaising with freight forwarders, carriers and customs agents.
- Coordinating shipment schedules to meet customer delivery requirements and resolving freight-related issues.
- Providing administrative support for import and export customs activities.
- Preparing, tracking and filing export documentation.
- Maintaining the company’s customs deferment account.
- Ensuring customs documentation is accurate, complete and retained in line with legal and company requirements.
- Supporting compliance with HMRC customs regulations and international trade requirements.
- Assisting with customs audits and information requests.
- Supporting continuous improvement initiatives and providing general administrative support to the Customer Service team.
- Ideal Skills & Experience
- Experienced in administration with a strong customer service background.
- Highly organised, with excellent attention to detail.
- Comfortable managing a varied workload and competing priorities.
- Adaptable and able to work effectively across different departments.
- Confident communicating with customers, colleagues, freight partners and other stakeholders.
- Proactive, reliable and able to work both independently and as part of a wider team.
- Comfortable working with data, reports and administrative systems.
- Ideally experienced in freight, logistics, customs or international trade, although this is not essential.
Most importantly, you will be a practical, well-organised all-rounder who enjoys a varied role and takes pride in delivering excellent customer service.
Hours: Days - Monday to Friday Days - Option for working 7.00am – 3.30pm or 8.00am to 4.30pm.
Benefits and What's On Offer
- Workplace pension scheme
- 25 Days Holidays + 1 extra for your Birthday + Bank Holidays.
- Long-term opportunity within a growing manufacturing business.
- Supportive and friendly working environment.
- Opportunity to develop your skills as the business continues to grow
If you’re looking for a secure opportunity with a growing business where your contribution will be valued, please apply for this Customer Service Administrator position and we'll be in touch to discuss further
Customer Service Administrator in Poole employer: Latitude Recruitment
Latitude Recruitment is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the HR and payroll sectors. Located near Long Crendon, the company offers a dynamic environment where team members can thrive while contributing to meaningful HR functions in a manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Latitude Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Latitude Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Latitude Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Latitude Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Latitude Recruitment!
How to prepare for a job interview at Latitude Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
