Office Administrator

Office Administrator Introduction We are looking for a personable, enthusiastic and organised Office Administrator to join a friendly, close-knit team in Basingstoke. Reporting to the Sales Manager and working within Customer Service and Sales, you will process UK and EU customer orders and shipments, respond to enquiries, liaise with the warehouse and provide general administrative support. Previous office experience is helpful but not essential, as full training will be provided. Responsibilities * Process proforma and credit card orders through to shipment, ensuring prompt payment and dispatch. * Acknowledge orders within 24 hours. * Answer and direct calls, aiming to respond within three rings. * Handle enquiries about stock, pricing, orders and shipments. * Liaise with the warehouse to ensure orders are picked, packed and dispatched on time. * Coordinate UK and EU shipments and maintain accurate shipping costs. * Monitor open orders, follow up stock and notify customers of delays. * Complete pallet lists and ensure UK shipments are loaded before 1.00pm where possible. * Maintain accurate records and filing. * Support the Sales team and general office administration. * Prioritise tasks while providing friendly, professional customer service. Ideal Experience & Skills You should be reliable, organised and keen to learn, with: * Good written and verbal communication skills. * Strong attention to detail and time management. * Basic English and mathematics skills. * Microsoft Office knowledge, particularly Excel and Word, or a willingness to learn. * A practical, problem-solving approach. * The ability to work independently and as part of a team. Previous customer service, office administration or order processing experience is advantageous but not essential. Hours Full-time 35 Hours Per Week Monday–Thursday: 9:00am–5:00pm, with a one-hour lunch break. Friday: 9:00am–4:30pm, with a 30-minute lunch break. Salary £25,000–£27,000 per annum, depending on experience. Benefits * Healthcare scheme. * Dress down Fridays * Workplace pension. * 20 days’ holiday, increasing by one day per year up to 25 days, plus applicable bank holidays. * Friendly, supportive team environment. * Training and development opportunities. If you could be interested in the fantastic Office Administrator opportunity, please apply and we'll be in touch to discuss further