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For Companies At a Glance
- Tasks: Manage flight bookings and ensure smooth travel experiences for clients.
- Company: Join Latin Routes, a leading UK tour operator with a passion for unforgettable journeys.
- Benefits: Enjoy flexible remote work options and a supportive team environment.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: Experience with Amadeus GDS and a passion for customer care are essential.
- Other info: Part-time role with 25-35 hours per week, tailored to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As our Amadeus Specialist Operations Executive, you’ll be the unsung hero behind the scenes, ensuring our clients' holidays go off without a hitch.
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This part time, remote or hybrid role gives the successful candidate flexibility to do their best work at a time that suits you!
This is an exciting opportunity to join our growing Operations Team as we celebrate our 13th year of crafting unforgettable journeys. Whether you’re ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you’ll play a vital role in delivering exceptional service.
Key Responsibilities
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This roles primary responsibility is all things flights! You'll be responsible for ticketing flight and handling airline schedule changes via Amadeus GDS.
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In addition to this key responsibility you may occasionally be called on to support your teammates by:
Cross-checking bookings and invoices against travel itineraries.
Supporting sales consultants to resolve booking confirmation issues.
Prepare and send travel documents at the time of booking and before travel.
About You
You’re the perfect fit if you:
• Have experience in managing flights using Amadeus!
• Are passionate about delivering exceptional customer care and building genuine relationships.
• Pay close attention to detail and thrive on accuracy in all aspects of your work.
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About Us
Latin Routes is no ordinary tour operator. What started in a tiny office above a pizza shop has grown into a thriving company with two brands :
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Latin Routes is an award-winning and leading UK tour operator specialising in holidays to Latin America. We have a passionate team of knowledgeable Travel Specialists ready to help clients plan the trip of a lifetime – whether it's designing their own Truly Individual Holiday or joining one of our incredible Escorted Small Group Tours.
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Polar Routes is the polar expedition cruise specialist, and we partner with over 22 operators to bring clients a huge range of expedition cruises to the Arctic, Antarctica and beyond. We take great pride in our unrivalled knowledge of the ships, itineraries and these wonderful destinations. We’re on-course to become the UK’s biggest wholesaler of expedition cruises to the polar regions.
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The Details
The role is offered on a remote basis with the option to work from the office in Kingston Upon Thames on Tuesdays and Thursdays.
The position is a temporary part time role. We are looking for someone to work 25-35 hours per week across 4/5 days. we are open to flexibility and keen to find a routine that suits the successful candidates availability to beat balance the needs of us and you!
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Day in the Life of our Operations Team
9:00 : Grab your coffee and start the day by checking emails. You’ll respond to client queries, finalise bookings, and handle any urgent requests from suppliers.
9:15: Time for our daily team meeting! Let’s share our top focuses for the day, share any updates, discuss priorities, and highlight any challenges your team could support you with.
10:30 : Handle flight schedule changes or manage airline queues, ensuring every client’s journey stays on track.
12:00 : Confirm travel arrangements and cross-check invoices with itineraries. Any discrepancies? You’ll work with
the sales consultant to resolve them quickly.
13:00 : Lunch break! Whether it’s catching up with colleagues in the Rainforest Room or taking a stroll, recharge for the afternoon.
14:00: Prepare travel documents for upcoming client trips. This might involve double-checking flight details or liaising with suppliers to confirm arrangements.
15:30: Update the booking system with new rates or product details, keeping everything accurate and up to date.
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16:30: Wrap up the day by tackling any last-minute admin tasks, updating your to-do list, and reflecting on the small wins that made a difference for clients and colleagues.
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Our Vision & Mission
‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs.
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Got some questions?
Please do not hesitate to contact us with any queries
Flight Specialist Operations Executive employer: Latin Routes Limited
Contact Detail:
Latin Routes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight Specialist Operations Executive
✨Tip Number 1
Familiarise yourself with Amadeus GDS if you haven't already. Understanding its functionalities and common issues can give you a significant edge during the interview process, as you'll be able to demonstrate your expertise and confidence in handling flight operations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This role is all about delivering exceptional service, so being able to discuss your experiences will highlight your suitability for the position.
✨Tip Number 3
Research Latin Routes and Polar Routes thoroughly. Understanding their mission, values, and the types of holidays they offer will allow you to align your answers with their company culture during interviews, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss your attention to detail and accuracy. Since the role involves cross-checking bookings and invoices, think of specific instances where your meticulousness has positively impacted your work or your team, and be ready to share these stories.
We think you need these skills to ace Flight Specialist Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amadeus and any relevant flight management skills. Use specific examples to demonstrate how you've successfully handled flight ticketing and schedule changes in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and detail how you build genuine relationships with clients. Mention your attention to detail and provide examples of how this has positively impacted your previous roles.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved travel operations or customer service. Highlight any achievements related to managing bookings, resolving issues, or preparing travel documents.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Latin Routes Limited
✨Show Your Amadeus Expertise
Make sure to highlight your experience with Amadeus GDS during the interview. Be prepared to discuss specific scenarios where you've successfully managed flight bookings or handled schedule changes, as this will demonstrate your capability for the role.
✨Emphasise Customer Care Skills
Since the role involves delivering exceptional customer service, share examples of how you've built genuine relationships with clients in the past. This could include resolving issues or going the extra mile to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to cross-check information and avoid discrepancies.
✨Be Flexible and Open-Minded
As the role offers flexibility in working hours, express your willingness to adapt your schedule to meet the team's needs. Highlight any previous experiences where you've successfully balanced multiple responsibilities or adjusted to changing circumstances.