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- Tasks: Lead the design and transition of IT services into live operations.
- Company: Award-winning employer with a focus on innovation and teamwork.
- Benefits: Flexible working hours, competitive salary, and lifestyle support.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment with hybrid working options.
- Qualifications: Experience in IT Service Management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.
Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you!
We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.
With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!
Closing Date: Wednesday 25th March 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
IT Service Design & Transition Lead employer: Latimer by Clarion Housing Group
Contact Detail:
Latimer by Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design & Transition Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service design and transition. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you successfully led service transitions. This will demonstrate your capability and give interviewers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make it happen!
We think you need these skills to ace IT Service Design & Transition Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Service Management, especially focusing on service design and transition. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves influencing various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully managed relationships or led discussions.
Highlight Relevant Experience: We’re looking for a proven track record in introducing new services into live operation. Be sure to include specific projects or achievements that showcase your ability to manage transitions effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Latimer by Clarion Housing Group
✨Know Your Service Design Inside Out
Make sure you’re well-versed in IT Service Management principles, especially around service design and transition. Brush up on creating Service Design Packages (SDPs) and be ready to discuss how you've successfully introduced new services into live operations.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your ability to influence project managers and technical owners. Think of specific situations where your communication skills made a difference in a project’s success, and be ready to share these during the interview.
✨Demonstrate Collaboration Experience
Since this role involves working closely with various teams, come prepared with stories that illustrate your collaborative approach. Discuss how you’ve worked with project teams and service operations to ensure operational readiness.
✨Emphasise Governance and Quality Assurance
Be ready to talk about how you’ve embedded service governance and quality assurance into your previous projects. Highlight any frameworks or processes you’ve used to ensure services are reliable and aligned with business needs from day one.