At a Glance
- Tasks: Provide tech support for desktops, notebooks, and remote devices in a dynamic law firm.
- Company: Join Latham & Watkins, a leading global law firm with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Other info: Great opportunities for growth and participation in Global Affinity Groups.
- Why this job: Kickstart your career in tech support while working with top professionals in a vibrant environment.
- Qualifications: Knowledge of hardware/software, analytical skills, and a high school diploma or equivalent required.
The predicted salary is between 31500 - 38500 £ per year.
About Latham & Watkins
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
About the Role
The Technology Support Specialist I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while assisting with hardware and customer-related services, as well as handling printers, Multi-Functional Device (MFD) hardware and settings, and Personal Digital Assistant (PDA) support, including configuring, deploying, and troubleshooting. This role will be located in our London office. Please note that this role is an on-site position.
Responsibilities & Qualifications
- Setting up PC and notebook computers, as well as printers, to initialise and stabilise their performance.
- Configuring, deploying, and delivering mobility offerings, including iPhones, iPads, and other technology devices, while performing regular maintenance on PC equipment, such as computers, notebook computers, printers, and peripherals—and scanning computers for viruses.
- Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual), and performing daily checks of conference rooms to ensure all equipment is working properly.
- Creating help desk tickets, notifying team members via email when taking an open request and when the request is completed.
- Maintaining an inventory of PC hardware equipment and software programs, and utilising ServiceNow to track loaner equipment for distribution and recovery.
We’d love to hear from you if you:
- Possess knowledge of standard hardware components and peripherals.
- Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office.
- Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems.
And have:
- A high school diploma or equivalent.
- A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably.
- Technology support experience with PC hardware/software, preferably.
- Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably.
- Experience working with notebook computers, preferably.
- Experience with installations and upgrades, training and technical documentation.
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance.
- A pension plan.
- Wellness programs.
- Employee discounts.
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Technology Support Specialist in London employer: Latham&Watkins
Latham & Watkins is an exceptional employer, offering a dynamic and supportive work culture that empowers employees to excel in their careers. Located in the vibrant city of London, the firm provides a comprehensive benefits package, including health insurance, wellness programs, and opportunities for professional growth through Global Affinity Groups. With a commitment to innovation and inclusivity, Latham & Watkins fosters an environment where technology support specialists can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Latham&Watkins values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Latham&Watkins might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Latham&Watkins!
✨Direct Apply to Latham&Watkins
Let's not forget to apply directly through the Latham&Watkins website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Latham&Watkins.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Latham&Watkins. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Latham&Watkins
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
