Specialist Support Officer in London

About Latham & Watkins

Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centres around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.

The Technology Support Specialist I is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while assisting with hardware and customer-related services, as well as handling printers, Multi-Functional Device (MFD) hardware and settings, and Personal Digital Assistant (PDA) support, including configuring, deploying, and troubleshooting.

• Setting up PC and notebook computers, as well as printers, to initialise and stabilise their performance.
• Configuring, deploying, and delivering mobility offerings, including iPhones, iPads, and other technology devices, while performing regular maintenance on PC equipment, such as computers, notebook computers, printers, and peripherals—and scanning computers for viruses.
• Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual), and performing daily checks of conference rooms to ensure all equipment is working properly.
• Creating help desk tickets, notifying team members via email when taking an open request and when the request is completed.
• Maintaining an inventory of PC hardware equipment and software programs, and utilising ServiceNow to track loaner equipment for distribution and recovery.

We'd love to hear from you if you:

• Possess knowledge of standard hardware components and peripherals.
• Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office.
• Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems.

And have:

• A high school diploma or equivalent.
• A bachelor's degree or equivalent in Computer Science or Information Systems, preferably.
• Technology support experience with PC hardware/software, preferably.
• Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably.
• Experience working with notebook computers, preferably.
• Experience with installations and upgrades, training and technical documentation.

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance, health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts, and more!

These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.